EMEA Search Results for
"digital transformation"
STRATEGY GUIDE B2B sales trends for 2023 4 ways to jump-start growth and revenue The sales landscape is evolving quickly and, in many cases, the old way of doing things doesn’t work anymore. As prospects and customers expect...
STRATEGY GUIDE 3 banking fraud mitigation strategies Master the balancing act: Protection without friction to safeguard CX Digital fraud is the No. 1 cybersecurity concern among financial institutions and newly emerging threats call for...
Enable effortless experiences and virtually deliver at scale The number of inquiries coming into contact centres has increased dramatically and as a result, wait times for resolution are incredibly high. How can you minimise the effort and...
Capturing customers’ expectations, aversions, and preferences—i.e. listening to the voice of the customer (VOC)—is table stakes for most organisations today. It has proven to help organisations retain customers, build better...
The challenge A major commercial cooking and foodservice equipment manufacturer prided itself on its excellent products. Over the years, the company had expanded its lines of business, including hiring additional subject matter experts (SMEs) to...
This was originally posted as an article in the Customer Strategist Journal. To read the latest issue click here. T-Mobile made a splash this year in the U.S. with its campaign to pay customers' early termination fees if they switch to the hot...
What is Onshore Outsourcing? Onshore Outsourcing or Domestic Outsourcing is recruiting services from outside of an organization but within the same country. Some of the benefits of onshore outsourcing is that contact centre associates share...
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Accelerate customer-centricity and build a digital-first culture Resilient EMEA Insurance industry leaders must focus on reducing waste in the contact centre to reduce customer service costs without sacrificing customer experience....
VoiceFoundry, a TTEC Digital company, expertise is focused on the Amazon Connect portfolio of services. As one of the first AWS Partners to implement Amazon Connect in enterprise contact centres, VoiceFoundry, a TTEC Digital company, knows...
360° view of customer preferences Most businesses don’t have the necessary platforms to integrate siloed data in a meaningful way. In addition, they don’t have the talent or analytics capabilities to view the customer...
Amplify the power of listening Imagine if you could increase understanding of your customers, provide relevant customer engagement with context, identify and fix customer issues as they occur, and reduce churn by identifying customers at...
Differentiate your brand and build unwavering customer loyalty Deliver deeply personalised, one-of-a-kind customer experiences through our cloud-based Customer Engagement Hub (CEB), Humanify® Journey Orchestration. Capture intelligent,...
Success begins at home Yes, there’s a way to exceed your business targets and make contact centers more efficient. We call it Humanify@home – a remote contact center associate solution that merges the quality and security...
Flexible solutions to find and win more customers Cut through the clutter to find customers who are eager to buy. Customer Acquisition as a Service (CAaaS) is a simple, scalable solution that gives you the tools and expertise you...
European Contact Centre & Customer Service Awards: Gold for the Most Effective Application of Technology Learn More >> European Contact Centre & Customer Service Awards: Gold for Most Effective Learning & Development Programme...
WHITE PAPER | 10-MIN READ The Next Normal: Building Back Better Customer Relationships How can companies refocus and build back better customer relationships in the postpandemic new normal environment? As we emerge from the darkest days of the...
Customer expectations are always changing, and these needs are being met with a wider range of channels and technology than ever before. Now, all of these interactions, touchpoints, events, and transactions are becoming part of a growing Customer...
What is Nearshore Outsourcing? Nearshore Outsourcing is when an organization recruits employees from a neighboring country to complete services. Some of the advantages of nearshore outsourcing can include cost savings, cultural alignment,...
What is Nearshore Outsourcing? Nearshore Outsourcing is when an organization recruits employees from a neighboring country to complete services. Some of the advantages of nearshore outsourcing can include cost savings, cultural alignment,...