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"digital transformation"
DENVER, Jan. 11, 2023 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ:TTEC), one of the largest global customer experience (CX) technology and services innovators for end-to-end digital CX solutions, today announced the expansion of its partnership...
The COVID-19 pandemic has blown open the so-called “digital front door” of financial institutions—forcing companies to scramble to accommodate an influx of digital interactions and transactions. Reacting to change is one thing,...
DENVER, March 1, 2021 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ: TTEC), one of the largest global CX (customer experience) technology and services innovators for end-to-end digital CX solutions, is pleased to announce that it has agreed to...
London UK, 21st March 2019 - TTEC Holdings, Inc. (NASDAQ: TTEC), a leading global customer experience technology and services company focused on the design, implementation and delivery of transformative solutions for many of the world’s most...
I’m always interested when I read about how organisations can pivot and offer new products or services that don’t initially appear to be a part of their core offer and yet eventually become really important to the company.Apple is a great example....
Customers want to reach brands on their own terms, whenever, wherever. Chatbot and messaging capabilities are the essential tools needed to provide this 24/7, personalised customer service. But these two platforms aren’t interchangeable....
When we started reporting on virtual reality (VR) in 2016 we were picking up cardboard goggles, retailers began to feature virtual storefronts, and experts questioned its relevance in day-to-day life. Flash forward to 2022: A global pandemic, a...
The latest edition of the CX Pod Europe has just been published. This is our TTEC EMEA podcast and you can find it on all the usual podcast apps, or just listen online here. In this episode, Ivan Kotzev from the industry analyst firm Nelson Hall...
CX eBook | 8-min read Rethink Your CX Structure Today to Build for Tomorrow Finding the right mix of human and digital components in your CX structure is key to business success in an omnichannel world. Customers crave the empathy that comes with...
Strategy Guide | 7-min read EMEA CX Trends: The 2021 Edition Now is the time to be bold. These are consequential times as business leaders look to position their companies to not only survive but thrive in a rapidly evolving market. Understanding...
Customers live on their phones, but not in the same ways they used to. Prior to COVID-19, chat and messaging capabilities catered to users always on the go, then it played a vital role in servicing those who were mostly homebound and needed...
The challenge A global telecommunications company builds and operates telecommunications networks and markets voice, mobile, internet access, pay television and other products and services for consumers and business clients. It wanted to improve...
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The challenge Volkswagen Group UK Customer Service Operations prides itself on delivering a high-calibre customer service experience that’s representative of its storied brand. The customer service group supports six brands: Audi, SEAT,...
Trends Report Top Customer Service AI and Automation Trends for 2021 Technological advances in robotic process automation (RPA), Artificial Intelligence (AI) and machine learning (ML) for both customer and employee interactions are changing the...
Contact centres and other types of businesses are adapting to a new reality where a large proportion of employees are working from home while some are preparing to return to brick-and-mortar offices. At the same time, companies need the agility to...
On a recent webinar, “Future proofing customer contact: Enable always-on CX for the always-connected customer” CX experts from TTEC and TTEC’s key technology partner in Europe, LivePerson, shared lessons and insights about the...
Customer experience journey mapping concepts and practices inhabit the critical space of experience design. If you are thinking about creating a customer journey map at all, you have probably come to the realisation that fielding disconnected...
Financial CX Strategy Guide | 7-min read Financial CX: Ready to Thrive 6 trends that are driving business results in a new reality The shift toward mobile banking, contactless transactions, and digital insurance dramatically sped up when COVID-19...