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"digital transformation"
SOFIA, 29th November, 2018 – TTEC Holdings, Inc. (NASDAQ: TTEC), a leading global customer experience technology and services company focused on the design, implementation and delivery of transformative solutions for many of the world&rsquo...
The Challenge A global health services organisation, with insurance subsidiaries that are major providers of dental, medical, Medicaid and Medicare plans, needed to modernize its claims systems to be more flexible and configurable. The Solution We...
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Auto brands have a lot of information about their customers, but how often has the manufacturer of your vehicle really made you say ‘wow?’ I was surprised when my car recently alerted me to Mother’s Day. It was two full days ahead of Mother’s Day...
TTEC EMEA has been a partner of Upstream Works for many years. Upstream Works has spent the past 15 years innovating how contact centres function. Their software is known for being focused on real business problems and they take pride in the fact...
The workforce is changing, and the end-user experience must change with it. Consumer trends are shaping how companies interact with their customers, and by extension, how companies interact with their employees. Self-service is the preferred way...
Forward-thinking business leaders understand that exceptional CX is about continuously seeking better ways to use technology, data, and operations. Well, today, a question for many consumers is, “Why can’t I message this company in...
Managed cloud contact centre and digital transformation consulting services With digital transformation a top priority for both private and public sector, TTEC EMEA offers a unique blend of humanity and technology to serve the...
Strategy Guide | 8-min read 7 Predictions for the Future of Banking Banking CX and employee engagement reimagined to serve tomorrow’s needs today. The COVID-19 pandemic pushed the evolution of customer and employee experience in the banking...
Free White Paper Make Your Retail CX Efforts Sing with Channel Orchestration A focus on cross channel orchestration that aligns the best channels to the right interactions enables successful digital transformation. In this strategy guide, learn 4...
Free Omnichannel Strategy Guide Make Your CX Efforts Sing with Channel Orchestration A focus on cross channel orchestration that aligns the best channels to the right interactions enables successful digital transformation. In this strategy guide,...
CX Journey Mapping Strategy Guide How to Elevate Your Customer's Journey in 5 Simple Steps There are many things a business can do to become truly customer-centric. The first step is to make a commitment to consider the customer experience as...
As retailers contend with the latest slate of challenges—inflation, snarled supply chains, the return to experience spending—there’s no overstating the importance of having a high-quality contact centre. Contact centres are often...
At a time when customers want great experiences at an increasingly faster pace, automation plays a crucial role in helping brands deliver. When done right, automation creates effortless experiences for employees and customers alike. And, while...
Automation can enhance experiences for both customers and associates If you have been tortured in an endless chatbot loop, you might be skeptical of a solution when you see the words ‘intelligent’ and ‘automation...
Accelerate customer-centricity and build a digital-first culture Resilient P&C leaders must focus on reducing waste in the contact centre to reduce customer service costs without sacrificing customer experience. To move forward,...
RETAIL AND E-COMMERCE Infuse convenience into their every shopping experience Compete in the next phase of digital, physical, and immersive shopping experiences with digital transformation solutions delivered faster than you thought possible  ...
Tips & Takeaways 5 questions every CX leader needs to ask their cloud contact centre partner When selecting the right CX partner you need someone with their head in the 'cloud’. Increasingly, contact centres have found great...
Strategy Guide | 10-min read 7 Predictions for Insurance Experiences in 2021 Against the backdrop of digital transformation and pandemic response, insurers can accelerate their efficiencies and redraw the experience landscape to prepare for a...
We’re very excited to announce that TTEC has been awarded CCW’s “Disruptive Technology of the Year” award for our AI-enabled RealPlay™ training solution. The need to onboard and train employees remotely and digitally...