Client Stories

Associate Assist bot drives knowledge base efficiency

Our Associate Assist bot automatically provides suggested responses and supporting knowledge articles to the contact centre associates

Ready, Set, Go!

A leading auto manufacturer drove customer loyalty with an integrated approach to customer experience.

Human Touch + Data-driven Insights = Successful SMB Growth

Car rental cracks the SMB market by balancing a supportive human touch with advanced data analytics to grow revenue and create trusted relationships.

Automobile Marketing with No Blind Spots

Our client was looking to better understand the buying habits and life cycle of their customer base. We developed an analytically driven solution that provided a better idea of who their customer is.

Driving Lease Loyalty

A global auto manufacturer uses data analytics to increase lease renewals and new vehicle sales.

Smarter Customer Service for Better Customer Experiences

Volkswagen Group UK formed a digital-first strategic partnership with TTEC that will position it for success in a rapidly evolving market.

Simulated Learning Accelerates Great Service

Our client was struggling to meet its customer service needs with both new associates and tenured employees failing to meet goals. We built a virtual contact center that helped associates train with real-world scenarios

Social Learning Technology Drives Faster Results

Our client was looking to improve upon their customer happiness. Our solution was a holistic blend of interactive technology and custom content built around their core operational metrics