Providing Rapid Contact Centre Assistance During Disaster Relief

After a massive flooding, when more than half a year’s worth of rain fell in the span of just three days, we stood up a 191 person contact centre to help the Red Cross support the flood victims.

No Time to Lose

We set up hotline support service through 10 locations, including three new pop-up sites. TTEC got these sites ready to go, with technology in place, within just one week.

Consistency Drives Efficiencies

A technology manufacturer linked NPS to customer touch points to increase accountability and satisfaction.

Making the Last Mile Count

Proactive and insight-driven customer support delivers an exceptional service experience for a hyper-growth brand.

A Clear Vision Spurs Sales and Service

A near-shore team of brand ambassadors help guide online customers through the sales and service journey.

Flexible Staffing Helps Boost Member Enrollment by 73%

Work-from-home model garners top talent to achieve health insurer’s membership goals.

Driving Lease Loyalty

A global auto manufacturer uses data analytics to increase lease renewals and new vehicle sales.

A Healthy Dose of Culture

Leading lifestyle brand builds empathy among associates to strengthen member relationships.

Dynamic Retail Support is a Win, All Year Long

Our client had a large influx of staffing they needed to achieve by the holidays – but they wanted to avoid that issue in the future. We helped them better understand humanify@home and created a better training solution.

Personal Attention, No Building Needed

Our client was seeing fluctuations in service volume and was looking for a more scalable approach. With the use of humanify@home our client was able to reduce staffing requirements by 12% to help save costs.

Easing Tax Season Stress

A software company wanted to improve its ability to handle the fluctuations in customer demand, while consolidating its training with a single partner.