About Us

For over 40 years, through our customer experience BPO, technology, consulting, and analytics services, we deliver optimised customer care, tech support, sales, AI operations, and trust and safety solutions. We help companies continuously optimise CX and business outcomes to deliver the highest customer satisfaction at the lowest cost of conversation.

Learn more about how we optimise CX

TTEC is the only CX partner in the market that seamlessly delivers both human and digital solutions

Through TTEC Engage, we have delivered billions of last mile customer conversations across hundreds of technologies, and we have valuable and actionable insight on how to optimise CX technology solutions.

Through TTEC Digital, we have designed and deployed thousands of CX technology solutions across hundreds of technology vendors and we know how to optimise CX delivery solutions for the last mile of customer engagement.

We serve many of the world’s most customer-centric brands, and we’d be honored to serve you, too

6

Continents

50

Languages

54K+

Employees
Globally

For over 40 years, our business has been helping companies make their customers happy

1982

TeleTech is founded.

Chairman and Chief Executive Officer Ken Tuchman founds TeleTech to transform the way companies deliver the customer experience.

1986

First Operation Opened

1995

Expands Operation to Meet Growing Demand

1996

IPO Complete

Global Operations Begin

1998

Global Footprint Expands to Scotland, Canada, Argentina, Brazil

2001

Pioneers Contact Centers in the Philippines

Centralized Global Infrastructure

2006

Expansion into Revenue Generation and Analytics through acquisition of Direct Alliance

2009

Enhances Multichannel Delivery Capabilities (Voice, Chat, Email)

2010

Acquires Customer-Centric Strategy Domain Expertise with Peppers & Rogers Group

Expands Global footprint to the Middle East

Expands Multichannel Communication Capabilities with Acquisition of eLoyalty

2012

Data Analytics Growth with Acquisition of iKnowtion

Acquires business process expertise with acquisition of Guidon

Salesforce™ Service Cloud™ Gold Partner

2013

Digital Marketing Expands with Acquisition of WebMetro

Expands Multichannel capability and becomes Avaya Platinum Partner with acquisition of TSG

2014

Strengthens European Presence with operations in Sofia, Bulgaria

Increases Consulting Scope and Reach with Acquisition of rogenSi

Launches Humanity Cloud-Based Omnichannel Communications Platform

Industry leadership recognised by Gartner and Forrester

2015

Positioned by Everest Group as a leader in its CCO Peak Matrix™ Assessment

Recognised by Cisco as its Cloud Contact Center Partner of the Year

Wins seven 2015 Stevie Awards

2016

Celebrates 20th anniversary on NASDAQ

Wins nine 2016 Stevie Awards

Expands in Canada with Atelka acquisition

2017

Healthcare member services expands with acquisition of Connextions

Leader in Gartner's Magic Quadrant for Customer Management Contact Center BPO, Worldwide

Digital trust and safety services expansion, and extension of global footprint into India with acquisition of Motif

2018

TeleTech announces its new name, TTEC

Recognised by Everest Group as a Leader in the Contact Center Outsourcing PEAK Matrix™

Wins Nine 2018 Stevie® Awards for Sales

2019

TTEC Achieves FedRAMP Ready Status and has been Prioritized to Work with the Joint Authorization Board

Announces Acquisition of FCR

Cisco Contact Center and TTEC Expand Their Strategic Partnership with New Enterprise Cloud Offering

TTEC and Live Person Form Strategic Partnership to Fuel Al-Powered Digital Transformation for Enterprises

2020

TTEC Achieves FedRAMP JAB Authorized Status

Announces Acquisition of Serendebyte

TTEC Enters Into Strategic Partnership with Pega to Accelerate Digital Transformation Across the Contact Center

Wins Gold Stevie® Award For Technology In Sales, Plus Five Others In Multiple Categories

Named a Top 25 Employer Partner for Remote Work in 2020 by Virtual Vocations

Signs Agreement to Acquire VoiceFoundry

TTEC's Al-powered Learning Solution Wins Disruptive Technology of the Year CCW Excellence Award

2021

Acquires Avtex, a CX Technology Leader, Expanding Its Position as the Global Go-To-Partner for Next-Generation End-to-End Digital Customer Experience Solutions

Recognised as Strong Performer in Customer Analytics Service Providers Analyst Report

VoiceFoundry, a TTEC Digital business, Wins Inaugural AWS 2021 Amazon Connect Partner of the Year (UKI) Award TeleTech Recognised as a Kincentric Best Employer in the Philippines

Avtex, A TTEC Digital Company, Wins A 2021 Tekne Award

TTEC EMEA wins a Gold at the European Contact Centre & Customer Service Awards 2021

TTEC Announces Agreement to Acquire Public Sector Citizen Experience Platform

2022

VoiceFoundry, a TTEC Digital business, announces new global partnership with PCI Pal

TTEC Named a Top 100 Company to Watch for Remote Jobs in 2022

TeleTech Selected as Recruitment Team of the Year by the HRO Today Association for the APAC Region TTEC Launches Inaugural Environmental, Social, and Governance Report

TTEC Wins Stevie® Award for Achievement in Diversity and Inclusion

TTEC Completes Acquisition of Public Sector and Smart City Assets of Faneuil, Inc.

TTEC recognised as a Leader in 2022 Gartner® Magic Quadrant™ for Customer Service BPO

TTEC Names Shelly Swanback as CEO, TTEC Engage

TTEC Digital named a launch partner for Microsoft Digital Contact Center Platform

Recognised as a Leader in Everest Group's PEAK Matrix® report for CXM in North America

TTEC opens global delivery center in South Africa

TTEC Names Charles "Chuck" Koskovich as Chief Operating Officer for TTEC Engage

Shelly Swanback, TTEC Engage CEO, promoted to additional role as President, TTEC Holdings, Inc.

TTEC Names Dave Seybold as CEO, TTEC Digital

2023

TTEC expands European capabilities, announces Adam Foster as President of TTEC EMEA

TTEC Digital introduces lnteractionSync for Amazon Connect

TTEC Digital announces strategic CX partnership with Google Cloud

TTEC publishes second annual Environmental, Social, and Governance Report

TTEC Digital introduces WFM Adapter for Microsoft Dynamics 365 Customer Service

TTEC Expands Al Customer Experience Solutions for Global Clients

TTEC expands nearshore capabilities with new customer experience delivery center in Honduras

Appointed Francois Bourret as the Interim Chief Financial Officer

TTEC Digital named North American Migration Partner of the Year by Genesys

TTEC Announces Laura Butler as Chief People Officer

TTEC Digital opens flagship office in India, expanding global delivery of CX services

TTEC expands global capabilities with new customer experience delivery center in Brazil

TTEC opens new global customer experience delivery center in Cape Town

2024

TTEC Digital wins Cisco Partner Summit 2023 Collaboration Partner of the Year for U.S. West Region

TTEC Announces New Chief Financial Officer, Kenny Wagers

TTEC Publishes 2023 Impact and Sustainability Report

TTEC Digital recognised as Genesys 2023 Ascend North America Partner of the Year

TTEC takes home Gold Stevie® Award for thought leadership driven by innovations in Al-enhanced customer experience

TTEC and Bright Software unveil Al-enhanced learning solution to elevate contact center associate performance

TTEC Recognised as a Major Contender and Star Performer in Everest Group's Trust and Safety Services PEAK Matrix® Assessment 2024

TTEC Named to CRM Magazine's Prestigious Top 100 List

TTEC recognised as a Major Contender and Star Performer in Everest Group Customer Experience Management (CXM) PEAK Matrix Assessment 2024 (North America and EMEA)

Customer obsessed.
Digitally empowered.
Outcome focused.

TTEC (pronounced T-TEC) Holdings, Inc. (NASDAQ:TTEC) is a leading global CX (customer experience) technology and services innovator for AI-enabled digital CX solutions. Serving iconic and disruptive brands, TTEC’s outcome-based solutions span the entire enterprise, touch every virtual interaction channel, and improve each step of the customer journey. Leveraging next-gen digital technology, the company’s TTEC Digital business designs, builds, and operates omnichannel contact center technology, CRM, AI and analytics solutions. The company’s TTEC Engage business delivers AI-enabled customer engagement, customer acquisition and growth, tech support, back office, and fraud prevention services. Founded in 1982, the company’s singular obsession with CX excellence has earned it leading client, customer, and employee satisfaction scores across the globe. The company’s approximate 54,000 employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results.