Client Stories

Automating Claims Increases Accuracy up to 80%

A leading global financial services strengthened its auditing and tracking capabilities with an automated claims processing system.

Exceptional Service, Tailored to Fit

Our client’s support volumes increased as much as 200 percent and were stuck with outdated staffing models and scheduling abilities. We were able to use humanify@home to deliver a quality experience.

Shift to Remote Work without Missing a Beat

A financial services client is now looking to make WFH a permanent part of its long-term strategy.

Powerful knowledge management system leads to improved AHT, quality, and more

TTEC helped a major financial services firm’s fraud and prepaid customer service teams deliver faster and better support with a cutting-edge knowledge management system.

Building a Better Bank Branch Around Customers

A leading multinational bank wanted to create the optimal customer experience during every interaction. We created a 360-degree assessment and examined the current customer experience