Customer Journey
Mapping
Walk a mile in your customers' shoes
and know your target audiences
better than the competition.
Customer Journey
Mapping
Walk a mile in your customers' shoes
and know your target audiences
better than the competition.
Understand your customers' unique journey
Our customer experience journey mapping solutions take a deep dive across all customer touchpoints, providing insights into customer emotions, behaviors and key moments of truth.
Data-driven journey visualization
Our customer journey mapping consultants help you streamline CX by identifying customer pain points. Customer journey mapping tools aid in blending historical and real-time data to provide customer insights to make interactions more efficient.
72%jump in first-call resolution and 80% improvement in forecast accuracy
Inspire customer loyalty
Demonstrating to your customers that you know their needs and preferences after successfully mapping out their journey will help create and retain loyal customers and achieve desired business results.
3year contact center roadmap with potential to reduce AHT 25%
Strategic, actionable insights
Leverage powerful real-time insights, gain a dynamic view of moments-of-truth across all touchpoints, and use your customer journey maps as a strategic tool to become truly customer-centric.
70initiatives on a customer-centric roadmap
4 reasons why you should use the right CX partner
Discover how to optimize your contact center operations with innovative collaboration. Today’s contact center workforce must have complex problem-solving skills, excel in people management, coordinate well with others, and possess high emotional intelligence.
Read the strategy guideMore insights from TTEC
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Energy Firm Lights Its Future with Customer Strategy
Our client, was trying to find a way to keep their customer's business. We helped define a new customer experience strategy and roadmap, ending with defining a consistent customer experience.
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Automobile Marketing with No Blind Spots
Our client was looking to better understand the buying habits and life cycle of their customer base. We developed an analytically driven solution that provided a better idea of who their customer is.
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Advanced lead nurturing unlocks millions in the sales pipeline
TTEC brought new life – and over $18 million in potential revenue – to a software company’s abandoned leads.
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Customer Journey Strategy: Five Ways to use Customer Journey Maps as a Strategic CX Tool
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Digital Customer Experience Strategy: Six Key Areas to Focus your Efforts
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Analytics for the Ultimate Sales Conversion
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3 Hot Takeaways from CX Happy Hour
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Customer Experience Management Strategy and Best Practices
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Marketing Data Insights: Three Steps to better customer journey data
Building a data process framework will help marketers more easily kick-start their data journeys and realize faster results.
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The 3 Customer Journey Layers that create the most impactful CX Maps
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Accelerate Digital Transformation by Making Automation Intelligent
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3 Ways to Drive Effortless Customer Experiences
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