Speech and
Predictive
Analytics

Amplify the power of listening and gain
insights into customer expectations,
preferences, and pain points.

Speech and
Predictive
Analytics

Amplify the power of listening and gain
insights into customer expectations,
preferences, and pain points.

Understand your customers better

One of the best reservoirs of untapped insights resides within the conversation between the customer and the associate. Speech and predictive analytics helps your team better understand the phrases, trends, and sentiment behind every interaction so you can use those insights to improve CX.

Improve business performance

Our speech and predictive analytics solutions take the guesswork out of customer expectations and behaviors by automating your ability to analyze daily interactions. Gather key business intelligence and uncover pain points to improve operational performance.

233% lift in customer conversions

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Personalize CX

Our speech and predictive analytics solutions provide you with a 20/20 vision of the emotions, phrases, and trends surrounding a customer journey. When you understand your customers better, you can personalize their experience, leading to improved outcomes for your customers and your business.

2.3 point NPS increase

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Make better business decisions

Integrate feedback, identify issues, and enable strategic decision-making by understanding your customers better. Improve business outcomes and make every interaction with your customer an opportunity to build brand loyalty and trust.