Process Automation
(RPA and RDA)

Focus on more meaningful work
by using AI solutions to eliminate
time-consuming manual tasks.

Process Automation
(RPA and RDA)

Focus on more meaningful work
by using AI solutions to eliminate
time-consuming manual tasks.

Free up your workforce and increase efficiency

The status quo is changing with the digitization of contact center operations. In order to stay competitive and reduce costs without sacrificing customer experience, your organization needs to optimize by automating tasks for business processes and customer service. That's where TTEC's Robotic Process Automation (RPA) and Robotic Desktop Automation (RDA) offerings come in.

Is your organization ready for AI?

Are you overwhelmed by the recent hype around AI? Do you want to understand the impact of generative AI on your customer experience? Want to find a way to build a practical strategy to responsibly integrate AI into your customer experience?

You are not alone. We are here to help!

CX AI readiness assessment Identify your company's readiness to leverage AI solutions in your CX to build competitive advantage TAKE THE ASSESSMENT

A workforce that never sleeps

RPA frees up associates to focus on more worthwhile tasks: improving customer experience, driving bottom-line results, and reducing turnaround time - all while offering the ability to complete processes and requests around the clock and eliminate human error.

200+processes automated across 10 departments

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Save time in real-time

RDA helps associates work faster and more efficiently by simplifying and automating business processes and transactions on their desktops. This makes it easier for employees to go through information and resolve issues in the moment with each customer.

25%increase in customer retention

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Get to results fast  

With quick and easy deployment that is non-intrusive and can integrate with any application, our RPA and RDA solutions work side by side with your associates to bring out the best in both the employee and customer experience.