Self-service,
Chatbots,
and IVAs

Seamless 24/7 customer and sales support
delivered by intelligent virtual assistants

Self-service,
Chatbots,
and IVAs

Seamless 24/7 customer and sales support
delivered by intelligent virtual assistants

Empower your customers with self-service

Give your customers the ability to interact on their own terms and in their own time. Our Intelligent Virtual Assistants (IVAs) leverage sophisticated AI technology to handle customer inquiries quickly and escalate to associates only when needed.

The right AI-powered tools improve customer satisfaction, boost sales, and reduce associate stress.

Is your organization ready for AI?

Are you overwhelmed by the recent hype around AI? Do you want to understand the impact of generative AI on your customer experience? Want to find a way to build a practical strategy to responsibly integrate AI into your customer experience?

You are not alone. We are here to help!

CX AI readiness assessment Identify your company's readiness to leverage AI solutions in your CX to build competitive advantage TAKE THE ASSESSMENT

Make self-service more human

Our IVA listens for keywords and tone, knows common questions and answers, retains learned information, and collects feedback for continuous improvement. It understands sentiment in all required languages and across all use cases.

35%of voice contacts deflected to messaging

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Decrease customer support costs

Our IVA deflects lower value interactions to help decrease support costs, improve first contact resolution, and free up associate resources. This allows your associates to focus on more meaningful and complex interactions.

$2.5Min savings and a 34 second reduction in average handle time

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Deploy quickly and maintain easily  

We rapidly design, deploy, and iterate chatbot conversations within a real-time, no code, graphical user interface. Our IVAs can engage in elaborate non-linear conversations that leverage a combination of your designed workflows and our advanced natural language understanding.

86%reduction in basic inquiries handled by associates

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Harness the power of self-service for sales

AI-enhanced consultative selling leverages large language models (LLMs) to increase sales and grow revenue. An AI-powered chat solution, using an LLM trained on brand-specific data like product catalogs and customer reviews, can quickly provide customers real-time information and answers – without an associate’s help – and enable brands to provide always-on sales support.