Learning and
Knowledge
Transform the way your employees learn.
Our award-winning solutions empower
your employees to deliver amazing CX.
Learning and
Knowledge
Transform the way your employees learn.
Our award-winning solutions empower
your employees to deliver amazing CX.
Empower your employees
Happy employees help create happy customers. We ensure our employees are happy and motivated by equipping them with the right skill set to deliver exceptional customer experiences at every interaction. By providing the right knowledge, tools and training, we help build a workforce that is competent, collaborative, and connected.
Digital learning
Our digital learning solutions deliver bite-sized, on-demand, and personalized gamified training modules to tailor the learning experience for each employee. Invest in your most valuable asset – your people – to improve productivity and performance.
270%increase to quality score achievement in 30 days
Knowledge management
Empower your associates with the right answer at the right time with our knowledge management systems and solutions. With a blend of innovative technology, automated processes, and collaborative practices, effective knowledge management can improve CX and improve your contact center KPIs.
92%active knowledgebase user rate
AI-simulated training
Leverage artificial intelligence and machine learning technology to accelerate learning with TTEC’s RealPlay™ Bot. Our award-winning training bot simulates real-world customer scenarios so employees can learn by completing the job and receiving real-time feedback and coaching. Train your employees faster, reduce costs, and drive business value with automated learning.
20%higher eNPS
4 reasons why you should use the right CX partner
Discover how to optimize your contact center operations with innovative collaboration. Today’s contact center workforce must have complex problem-solving skills, excel in people management, coordinate well with others, and possess high emotional intelligence.
4 reasons why you should use the right CX partner
More insights from TTEC
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Handle Time Down 29% and Customer Satisfaction Up 36%
Our client was looking for a way to develop a better way for their associates to handle their high-value customers. With our help they were able to get their current associates up to date on best practices.
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A Healthy Dose of Culture
Leading lifestyle brand builds empathy among associates to strengthen member relationships.
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Cloud-based Video Training Saves 90 Minutes
A humanitarian organisation gains more time for disaster assistance.
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Easing Tax Season Stress
A software company wanted to improve its ability to handle the fluctuations in customer demand, while consolidating its training with a single partner.
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Virtual Contact Centre Training for a Virtual World
At-home RealPlay™ program updates agent training to a remote environment.
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Transform First-Time Customers into Loyal Brand Ambassadors
A leader in audio and video streaming, recording devices, and related software and accessories reversed negative customer perceptions with outstanding technical support.
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Enhanced Knowledge Base Enables Agents to Seamlessly Switch to WFH
We helped a major airline’s loyalty programme avoid a decline in performance by equipping associates with a critical tool when they transitioned to working from home.
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Unified training curriculum exceeds targets
TTEC helped a cooking equipment manufacturer transform its disparate new hire training and processes into a cohesive training curriculum, increasing efficiency and effectiveness.
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RealPlay Bot closes learning gap, accelerates performance
TTEC helped a major telecommunications firm upgrade and enhance an underperforming training course with artificial intelligence, significantly improving learning effectiveness and efficiency.
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A delivery company ensures it’s future-ready
TTEC helped a major food service delivery company create an actionable plan for digital transformation and equip advocates with the training and skills to convert more callers into new customers.
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Powerful learning tools increase employee performance
TTEC ensured help desk associates for a major payer were equipped with the latest information to deliver excellent member support, every time.
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4 Resiliency Strategies for Contact Centres Navigating Uncertain Times
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