Handle Time Down 29% and Customer Satisfaction Up 36%

Our client was looking for a way to develop a better way for their associates to handle their high-value customers. With our help they were able to get their current associates up to date on best practices.

A Healthy Dose of Culture

Leading lifestyle brand builds empathy among associates to strengthen member relationships.

Cloud-based Video Training Saves 90 Minutes

A humanitarian organisation gains more time for disaster assistance.

Easing Tax Season Stress

A software company wanted to improve its ability to handle the fluctuations in customer demand, while consolidating its training with a single partner.

Virtual Contact Centre Training for a Virtual World

At-home RealPlay™ program updates agent training to a remote environment.

Transform First-Time Customers into Loyal Brand Ambassadors

A leader in audio and video streaming, recording devices, and related software and accessories reversed negative customer perceptions with outstanding technical support.

Enhanced Knowledge Base Enables Agents to Seamlessly Switch to WFH

We helped a major airline’s loyalty programme avoid a decline in performance by equipping associates with a critical tool when they transitioned to working from home.

Unified training curriculum exceeds targets

TTEC helped a cooking equipment manufacturer transform its disparate new hire training and processes into a cohesive training curriculum, increasing efficiency and effectiveness.

A delivery company ensures it’s future-ready

TTEC helped a major food service delivery company create an actionable plan for digital transformation and equip advocates with the training and skills to convert more callers into new customers.

Powerful learning tools increase employee performance

TTEC ensured help desk associates for a major payer were equipped with the latest information to deliver excellent member support, every time.