Inbound vs. outbound contact centre: The right CX destination
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Contact Centres Maintain Human Connections in Times of Crisis
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Ten Contact Centre IVR Best Practices to Improve CX
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7 Ways to Manage Vaccine Rollout Support
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A Prescription for Operational Excellence in the ‘New Normal’
Comprehensive support and training enabled an at-home model to meet or exceed prior brick-and-mortar results.
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Cloud-based Video Training Saves 90 Minutes
A humanitarian organisation gains more time for disaster assistance.
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Clothing retailer meets peak holiday demands
Come holiday time our client was noticing a phone system dilemma, their outdated system failed 3 times in one year. To help we migrated the client to a Cisco® enterprise solution spanning two data centres.
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4 Resiliency Strategies for Contact Centres Navigating Uncertain Times
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Get to know your contact centre workforce: IVR vs. chatbots vs. agents
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Cloud vs. On-premise Contact Centres: 3 Critical Differences
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Stronger, Smarter: 3 CX Essentials to Thrive in 2021
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Decoding RPA and Intelligent Automation in the Contact Centre
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