Understand your
customers on a
deeper level
From data to insight, and
insight to business value.
Understand your
customers on a
deeper level
From data to insight, and
insight to business value.
Optimize with insights
All companies collect data. The difference is how they use it to gain a competitive advantage. Our CX Performance solutions help you reach your results faster through tools that enable your employees and valuable insights that help you optimize your business.
Advanced Sales Analytics
Calculate customer lifetime value and identify customers likely to churn.
Learn moreSpeech and Predictive Analytics
Gain a deep understanding of your customers so you can predict future behavior.
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Gain insight into customer expectations, preferences, and pain points to enable better business decision-making.
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Sophisticated Analytics and Pipeline Management Drives Leads Up 47%
A financial services company optimized its credit card enrollment pipeline with powerful analytics, experienced associates, and robust performance management.
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How TTEC CX and analytics strategies helped an insurer enroll new clients at lower acquisition costs
The insurance industry is highly competitive. Countless ads bombard consumers to sign up or switch providers. Cost-effective customer acquisition is a major challenge. That's where we come in.
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4 reasons why you should use the right CX partner
Discover how to optimize your contact center operations with innovative collaboration. Today’s contact center workforce must have complex problem-solving skills, excel in people management, coordinate well with others, and possess high emotional intelligence.
4 reasons why you should use the right CX partner
More insights from TTEC
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Associate Assist bot drives knowledge base efficiency
Our Associate Assist bot automatically provides suggested responses and supporting knowledge articles to the contact centre associates
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Building a Nimble Healthcare Claims Processing System
A global health services organisation reconfigured its claims systems, eliminating 25% to 30% of time spent on case processing.
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Human Touch + Data-driven Insights = Successful SMB Growth
Car rental cracks the SMB market by balancing a supportive human touch with advanced data analytics to grow revenue and create trusted relationships.
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Customer Insights Power Growth
A logistics company used advanced customer intelligence insights to drive sales from busy customers.
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Command and Conquer Hospital Inefficiencies
Community Regional Medical Center improved reimbursement rates by millions with a command center model of patient care.
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Analytics Focus Boosts Revenue and Customer Insight
Lacking a solid foundation to support data driven decisions, our client was unable to respond effectively to their market. Our data strategists helped them better understand the current state of their abilities.
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Data and Goliath
With its data siloed, a company wasn't able to effectively compete. Our solution helped them develop a clear picture of the customer base, which helped increase revenue-per-subscriber and decrease cost-to-serve.
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Get Customer Insights, Get Results
A speech analytics tool combined with robust training empowered contact centre agents to make data-driven recommendations that produced immense savings and more.
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Breaking Down Backlogs with Back-office Accuracy and Speed
Agile team cleared a health insurer’s report backlog in record time.
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Healthcare firm eliminates inefficiency for superior CX and savings
TTEC helped a nationwide home infusion provider turn an underperforming business unit around by overhauling key areas in reporting, data analytics, organisational design, and more.
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CSAT vs. NPS vs. CES: How to turbocharge key metrics for contact centre success
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Omnichannel Contact Centre Solutions: Optimize with Data Mapping
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