Gain a competitive
advantage through
automation
Eliminate friction and create value
for your customers and employees.
Gain a competitive
advantage through
automation
Eliminate friction and create value
for your customers and employees.
Drive costs down and boost productivity
Competitive advantage requires a combination of loyal customers, happy employees, and optimal operations. Our Intelligent Automation solutions make operations and processes more resilient and agile so companies can achieve workflow transformation. We drive costs down and boost productivity by empowering customer self-service and augmenting the employee experience.
Data and AI Operations
Data annotation and AI operations to help you achieve greater returns on your AI investments.
Learn moreRPA and RDA
Streamline, automate, and accelerate time-consuming business processes so you can increase efficiency.
Learn moreSelf-service, chatbots and IVAs
Meet demands and empower your customers to find answers and solve issues themselves.
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The chatbot that increased digital conversion by 30%
Basic inquiries handled by associates were reduced through deployment of AI-powered Customer Assist, freeing up time to focus on more complex interactions.
READ THE CASE STUDY
The automation solutions enabling a telecom to realize time & cost savings up to 85%
More than 200 customer-related automated processes lower a telecom's cost to serve.
READ THE CASE STUDY
4 reasons why you should use the right CX partner
Discover how to optimize your contact center operations with innovative collaboration. Today’s contact center workforce must have complex problem-solving skills, excel in people management, coordinate well with others, and possess high emotional intelligence.
4 reasons why you should use the right CX partner
More insights from TTEC
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Telecom Seamlessly Scales Apple Business Chat Support
A global telecommunications service provider wanted to expand its messaging services, including support for Apple Business Chat. We accelerated the training using AI and machine learning technology to simulate actual customer scenarios.
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Associate Assist bot drives knowledge base efficiency
Our Associate Assist bot automatically provides suggested responses and supporting knowledge articles to the contact centre associates
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Customer Assist bot to the rescue
Basic inquiries handled by associates were reduced through deployment of AI-powered Customer Assist, freeing up time to focus on more complex interactions
Learn more -
Digital Transformation Powered by RPA/RDA
More than 200 customer-related automated processes lower a telecom’s cost to serve.
Learn more -
Automating Claims Increases Accuracy up to 80%
A leading global financial services strengthened its auditing and tracking capabilities with an automated claims processing system.
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Process Automation to the Rescue
A pharmacy benefit management organisation increased efficiencies, leading to significant results.
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State eases overwhelmed call centres with messaging
Nearly 4x as many contacts answered in less than 2 weeks
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Intelligent Automation Brings Citizens Closer to Home
Desktop automation helps reduces the homebuying sales processes from days to hours
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Intelligent automation quickly crushes average handle time
A combined force of humans and technology created immediate results
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Digital Intelligence Powers Wyoming’s Remote State Unemployment Support
The Wyoming Department of Workforce Services mobilised a cross-functional response of AI and human agents to address surge in unemployment claims
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Proactive Automation Solution Yields $13M in Accelerated Debt Collection
A team of forward-thinking leaders seized an opportunity to drive efficiency with a focus on improving the debt collection process for a telco client.
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RealPlay Bot shrinks contact centre attrition
TTEC helped a telecommunications firm overhaul its training curriculum with an AI-powered, demand-based curriculum that kept new hires engaged and quickly honed their skills.
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