Gain a competitive
advantage through
automation
Eliminate friction and create value
for your customers and employees.
Gain a competitive
advantage through
automation
Eliminate friction and create value
for your customers and employees.
Drive costs down and boost productivity
Competitive advantage requires a combination of loyal customers, happy employees, and optimal operations. Our Intelligent Automation solutions make operations and processes more resilient and agile so companies can achieve workflow transformation. We drive costs down and boost productivity by empowering customer self-service and augmenting the employee experience.
Data and AI Operations
Data annotation and AI operations to help you achieve greater returns on your AI investments.
Learn moreRPA and RDA
Streamline, automate, and accelerate time-consuming business processes so you can increase efficiency.
Learn moreSelf-service, chatbots and IVAs
Meet demands and empower your customers to find answers and solve issues themselves.
Learn more
The chatbot that increased digital conversion by 30%
Basic inquiries handled by associates were reduced through deployment of AI-powered Customer Assist, freeing up time to focus on more complex interactions.
READ THE CASE STUDY
The automation solutions enabling a telecom to realize time & cost savings up to 85%
More than 200 customer-related automated processes lower a telecom's cost to serve.
READ THE CASE STUDY
B2B Sales Trends
Customers expect interactions to be frictionless, fast, and increasingly personalized – and there’s no time to waste when it comes to winning them over. Sales teams that can’t stay ahead of changing preferences and on the cutting edge of new technology will lose leads and customers to those that do.
B2B Sales Trends
More insights from TTEC
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From compliance to competitive advantage: How CX impacts new CMS measures
Proactive CX strategies key to better Star Ratings
Read the article -
Meet the crusaders battling dark forces of CX
Download the datasheet -
Strategic partners bring the right mix of AI and people to boost CSAT
TTEC and Flip helped a growing retailer realize automation’s full potential
Read the case study -
All in on AI: 3 winning strategies for casinos and sports betting brands to elevate CX
Read the blog post -
4 myths about AI in the contact center – busted
Don’t let these misconceptions undermine your AI efforts
Read the blog post -
Maximize VoC — with props to ‘Horton’ the elephant
Read the article -
Cut through the AI noise by focusing on the “who”
Improve CX and drive ROI with a roles-based strategy
Read the article -
Key questions for banking CX heading into 2025
Read the blog post -
A roles-based AI approach helps CX associates and leaders bring their A Game
Read the blog post -
Who benefits from AI in the contact center?
Discover how AI can be your best friend at work
Watch the webinar -
Empathetic retail experiences are still possible in the AI age
Read the blog post -
Conversational AI vs. conversation AI: What’s the difference (and why does it matter)?
Read the blog post
