Resources

Simulated Learning Accelerates Great Service

Our client was struggling to meet its customer service needs with both new associates and tenured employees failing to meet goals. We built a virtual contact center that helped associates train with real-world scenarios

Social Learning Technology Drives Faster Results

Our client was looking to improve upon their customer happiness. Our solution was a holistic blend of interactive technology and custom content built around their core operational metrics

Expert Flexibility

A wellness brand elevates its omnichannel member experience with a nimble and expert support staff

Telkom South Africa Creates a Roadmap for Long-Term Success

Our client was at a crossroads with increased competition. We helped them create a customer-centric vision and build a new CX roadmap

Streamlining the Patient Experience Pays Off

Our client wanted to create meaningful interactions for every patient experience. We helped provide the healthcare company insight into the patient experience, resulting in happier patients and an increase in net revenue

Specialised Assistance Streamlines Collections Operations

Improved communications and operational efficiencies transformed the customer experience