Resources

Travel Offshore, Beat NPS Goals

A laser focus on training helps an airline support premium loyalty members offshore without compromising its high level of care.

Get Customer Insights, Get Results

A speech analytics tool combined with robust training empowered contact centre agents to make data-driven recommendations that produced immense savings and more.

Intelligent automation quickly crushes average handle time

A combined force of humans and technology created immediate results

Shift to Remote Work without Missing a Beat

A financial services client is now looking to make WFH a permanent part of its long-term strategy.

Agile Outsourced Support From Day One

End-to-end outsourced support delivers best-in-class results

Fraud Support Breaks Remote Training Barriers

One of the world’s leading online retail marketplaces needed to remotely train and deploy hundreds of trust & safety agents in an unprecedented event.

Virtual Contact Centre Training for a Virtual World

At-home RealPlay™ program updates agent training to a remote environment.

Transform First-Time Customers into Loyal Brand Ambassadors

A leader in audio and video streaming, recording devices, and related software and accessories reversed negative customer perceptions with outstanding technical support.

Transforming Self-Service From a Pain Point into an Effortless Experience

A telecommunications and digital services company streamlined its knowledge base content into a valuable resource for both customers and employees.

Knowledge Base Innovation Takes Customer Support to New Heights

An airline group took proactive steps to enhance its knowledge base system, ensuring exceptional customer experiences that drive continued loyalty.

Swift COVID-19 Vaccine Support

TTEC enabled a pharmacy retailer to set up inbound and outbound hotline support for vaccine recipients in just a few weeks.

Virtual Contact Centre Support in Record Time Helps Secure $8 Million in COVID-19 Assistance

With a rapid contact centre deployment, TTEC helped the Charlotte Center for Legal Advocacy assist thousands of low-income families apply for millions in COVID-19 state grant funds.