Resources

Powerful knowledge management system leads to improved AHT, quality, and more

TTEC helped a major financial services firm’s fraud and prepaid customer service teams deliver faster and better support with a cutting-edge knowledge management system.

Advanced lead nurturing unlocks millions in the sales pipeline

TTEC brought new life – and over $18 million in potential revenue – to a software company’s abandoned leads.

A delivery company ensures it’s future-ready

TTEC helped a major food service delivery company create an actionable plan for digital transformation and equip advocates with the training and skills to convert more callers into new customers.

Innovative call flow enhancements zap a major pain point

When a large regional payer struggled to increase health plan enrollments, TTEC replaced a traditional sales practice with a new call flow enhancement that delivered a better member experience and increased conversion rate.

Healthcare firm eliminates inefficiency for superior CX and savings

TTEC helped a nationwide home infusion provider turn an underperforming business unit around by overhauling key areas in reporting, data analytics, organisational design, and more.

Powerful learning tools increase employee performance

TTEC ensured help desk associates for a major payer were equipped with the latest information to deliver excellent member support, every time.

Mapping the way to excellent patient experiences

TTEC defined a digital transformation roadmap and opportunities for driving efficiency and productivity as part of a healthcare organisation’s goal for a centralised, patient-centric experience.

Media company slashes training time while elevating NPS

Redesigned curriculum boosts quality scores and reduces average handle times