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January 17, 2022 APAC Blog

Get to know your contact centre workforce: IVR vs. chatbots vs. agents
January 12, 2022 APAC Blog

Digital transformation vs. business transformation: Both are critical to brands’ success
November 11, 2021 APAC Blog

Inbound vs. outbound contact centre: The right CX destination
October 20, 2021 APAC Blog Retail and eCommerce

Ecommerce vs. brick-and-mortar: Unlocking retail success in 2022
September 28, 2021 APAC Blog

Get the conversation right: Chatbot vs. messaging
September 10, 2021 APAC Blog

Outsourcing vs. managed services: how to select the right service for your business needs
July 20, 2021 Case Study Financial Services and Insurance

Building a Better Bank Branch Around Customers

A leading multinational bank wanted to create the optimal customer experience during every interaction. We created a 360-degree assessment and examined the current customer experience
May 27, 2021 APAC Blog

Attended vs. Unattended RPA: It Doesn’t Need to be an Either-Or
May 19, 2021 APAC Blog

Proactive Contact Centre Agents: An Advantage Hiding in Plain Sight
May 17, 2021 APAC Blog

Chat Vs. Messaging: More Than Meets the Emoji
May 7, 2021 APAC Blog

Captive Centre vs. Outsourcing: How to Pick the Right One for your Customer Service Needs
May 6, 2021 APAC Blog

Introducing the Humanify® DEI+ BOT: Get Comfortable with the Uncomfortable