WORK FROM HOME
Remote contact center associate solutions
Our remote contact center associate solution merges the quality and security of an on-site center with the cost structure and flexibility of a work from home model.
Interested in joining our team?
See job openings >
WORK FROM HOME
Remote contact center associate solutions
Our remote contact center associate solution merges the quality and security of an on-site center with the cost structure and flexibility of a work from home model.
Interested in joining our team?
See job openings >
Success begins at home
Working from home increases operational efficiencies in the contact center and keeps costs low. Our work from home approach helps you accommodate for major ramps, seasonality, and daily fluctuations. Scale up or down every time business needs change with our rapidly deployable, flexible workforce, and industry-leading training solutions.
Bigger recruiting footprint,
better customer experience
Our flexible work from home model enables businesses to quickly scale as they grow or expand to meet seasonal demands. We combine the quality management and security of our brick-and-mortar operations with the flexibility and cost structure of a variable model, providing the experience and best practices of an industry leader at an affordable price.
93% customer satisfaction (CSAT) after implementing the shift to remote work
Easily scale up or down
And only pay for what you use. This allows you to increase operational efficiencies while reducing costs, and to align capacity to the demand curve. Part-time and full-time models are available.
12second better average handle time than goal, and 94% CSAT achieved
Onboarding curriculum and
real-time coaching
We hire veterans transitioning back to civilian life, displaced workers, and parents who require a flexible work schedule. And we treat our work from home associates as what they are: an integral and integrated part of our team. As employees, our work from home associates get the same benefits, training, and supervision as associates at our physical locations.
19 point rise in eNPS during remote deployment of 2,000+ associates
We are proud to be recognized as a market leader in employee engagement and remote jobs
4 reasons why you should use the right CX partner
Discover how to optimize your contact center operations with innovative collaboration. Today’s contact center workforce must have complex problem-solving skills, excel in people management, coordinate well with others, and possess high emotional intelligence.
4 reasons why you should use the right CX partner
More insights from TTEC
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Welcome to TTEC Malaysia
Meet customer demand with Asian language support and CX excellence
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Providing Rapid Contact Centre Assistance During Disaster Relief
After a massive flooding, when more than half a year’s worth of rain fell in the span of just three days, we stood up a 191 person contact centre to help the Red Cross support the flood victims.
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No Time to Lose
We set up hotline support service through 10 locations, including three new pop-up sites. TTEC got these sites ready to go, with technology in place, within just one week.
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Associate Assist bot drives knowledge base efficiency
Our Associate Assist bot automatically provides suggested responses and supporting knowledge articles to the contact centre associates
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Handle Time Down 29% and Customer Satisfaction Up 36%
Our client was looking for a way to develop a better way for their associates to handle their high-value customers. With our help they were able to get their current associates up to date on best practices.
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Consistency Drives Efficiencies
A technology manufacturer linked NPS to customer touch points to increase accountability and satisfaction.
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Making the Last Mile Count
Proactive and insight-driven customer support delivers an exceptional service experience for a hyper-growth brand.
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A Clear Vision Spurs Sales and Service
A near-shore team of brand ambassadors help guide online customers through the sales and service journey.
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Digital Transformation Powered by RPA/RDA
More than 200 customer-related automated processes lower a telecom’s cost to serve.
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Automating Claims Increases Accuracy up to 80%
A leading global financial services strengthened its auditing and tracking capabilities with an automated claims processing system.
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Building a Nimble Healthcare Claims Processing System
A global health services organisation reconfigured its claims systems, eliminating 25% to 30% of time spent on case processing.
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Eliminating Friction for Superior UX
A leading prescriptive analytics company transformed the user experience with a templatised platform, reporting dashboard, and more.
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