AI is here to
supercharge your
contact center!
TTEC's AI solutions empower your team to focus on what truly matters
AI is here to
supercharge your
contact center!
TTEC's AI solutions empower your team
to focus on what truly matters
Welcome to the Generation AI office, where Artificial Intelligence is about to cause a stir!
This is the world of Generation AI, where artificial intelligence is giving the contact center a serious upgrade – and while these new tools and processes may seem intimidating, we aren’t scared. We think it can be fun and funny too. From the rookie associate to the seasoned leader, our characters tackle real-world challenges with AI-powered solutions. Get ready to learn, smile, and discover how AI can elevate your customer experience to new heights.
Meet the GenerationAI characters:
Passionate about helping people, Henry wants to make a difference, but the daily grind of repetitive tasks and tough customers can be too much. Can AI transform Henry from an overwhelmed rookie into a customer service superstar?
Associate challenges
With a heart of gold and a will of iron, Carla is determined to empower her team. She dreams of offering personalized coaching but is bogged down by admin tasks. Can AI free her to focus on what really matters?
Team Leader challenges
As the mastermind behind customer experiences, Ian seeks to create seamless journeys and maximize satisfaction. He’s always looking for innovative ways to cut costs without sacrificing quality. Want to see how he turns data into gold?
CX Leader challenges
A familiar voice in the contact center, Chloe is a busy entrepreneur and mom who values efficiency. She wants personalized support without long hold times or repetition. Can AI provide the perfect mix of speed and human touch?
Customer challengesDiscover the impact of our AI Solutions:
Filter solutions by:
Accent Localization
Breaking down language barriers
By analyzing a caller's regional or dialectal speech patterns, our tool can adjust to their unique accent, enhancing understanding and improving customer satisfaction. With accent localization, associates can provide exceptional service to customers from diverse backgrounds and foster stronger connections.
Voice-to-Voice Translation
Connect with customers worldwide
Instantly translate conversations between speakers of different languages, enabling seamless communication and global customer support. Our tool accurately captures and translates speech, ensuring that customers can receive assistance in their preferred language.
Noise Reduction
Eliminate background noise and improve call quality
By minimizing background noise, our tool enhances call quality and allows agents to focus on customer interactions. With noise reduction, associates can provide a more professional and satisfying customer experience.
Grammar Guru
Ensure accurate and professional writing
With Grammar Guru, associates can write with confidence and avoid embarrassing mistakes. Our tool provides real-time suggestions and corrections, helping associates communicate effectively and build trust with customers.
Instant Insights
Make informed choices based on real-time insights
By distilling complex information into concise and actionable overviews, our tool empowers associates to understand customer needs and preferences, enhancing their ability to deliver exceptional service.
Let Me Know
Access a centralized source of knowledge
Our AI-powered knowledge assistant provides real-time access to relevant information and resources, ensuring your team is always prepared to answer customer questions and resolve issues effectively. With instant access to information, associates can provide exceptional customer service and build trust with customers.
RealSkill
Practice in a realistic environment
Training simulations provide a realistic contact center environment for associates to practice customer interactions, hone their decision-making abilities, and develop effective problem-solving techniques. With real-world practice, new associates can build confidence, improve their skills, and deliver exceptional customer service.
People Empowerment
Personalized guidance and support
Our AI-powered tool analyzes employee data to provide personalized coaching, targeted feedback, and recognition for associates achievements. By identifying areas for growth and development, we help associates enhance their skills.
AI-Enhanced Quality and Insights
CX Insights, Made Simple
By understanding customer interactions at a deeper level, our AI-powered solution extracts valuable insights that can drive data-driven decision-making. This empowers team leaders to identify opportunities for improvement, streamline processes, and enhance customer experiences.
Learning & Development
Make learning engaging, and effortless
By leveraging the power of AI-enabled learning platforms, our solutions deliver engaging and effective training experiences, tailoring content to meet specific needs, ensuring that associates have the skills and knowledge they need to succeed.
Knowledge Management
Give the knowledge base an upgrade
By harnessing the power of generative AI, our team of content experts builds and maintains private large language models to support internal and external knowledge bases, ensuring that associates have access to the information they need, when they need it.
Workforce Optimization
Streamline operations, and cut costs
Optimize employee productivity, customer experience, and operational efficiency. Our workforce management solutions provide the insights and tools CX leaders need to effectively manage workforce.
Service to Sales
Turn conversations into conversions
By leveraging AI-powered analytics and personalized engagement strategies, our service-to-sales solution helps transform service interactions into revenue-generating opportunities.
Self Service
Empowering Customers
Our Intelligent Virtual Assistants (IVAs) leverage sophisticated AI technology to handle customer inquiries quickly and accurately, providing 24/7 support.
Get closer to
true AI transformation
Get closer to
true AI transformation
Discover how AI is transforming these roles and driving extraordinary results. Learn which AI tools are right for your contact center stars and how to implement them for maximum impact.
Get the AI-enhanced CX Strategy Guide
New CX insights from TTEC
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Welcome to TTEC Malaysia
Meet customer demand with Asian language support and CX excellence
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Providing Rapid Contact Centre Assistance During Disaster Relief
After a massive flooding, when more than half a year’s worth of rain fell in the span of just three days, we stood up a 191 person contact centre to help the Red Cross support the flood victims.
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No Time to Lose
We set up hotline support service through 10 locations, including three new pop-up sites. TTEC got these sites ready to go, with technology in place, within just one week.
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Telecom Seamlessly Scales Apple Business Chat Support
A global telecommunications service provider wanted to expand its messaging services, including support for Apple Business Chat. We accelerated the training using AI and machine learning technology to simulate actual customer scenarios.
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Energy Firm Lights Its Future with Customer Strategy
Our client, was trying to find a way to keep their customer's business. We helped define a new customer experience strategy and roadmap, ending with defining a consistent customer experience.
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Associate Assist bot drives knowledge base efficiency
Our Associate Assist bot automatically provides suggested responses and supporting knowledge articles to the contact centre associates
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Customer Assist bot to the rescue
Basic inquiries handled by associates were reduced through deployment of AI-powered Customer Assist, freeing up time to focus on more complex interactions
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Handle Time Down 29% and Customer Satisfaction Up 36%
Our client was looking for a way to develop a better way for their associates to handle their high-value customers. With our help they were able to get their current associates up to date on best practices.
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Ready, Set, Go!
A leading auto manufacturer drove customer loyalty with an integrated approach to customer experience.
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Consistency Drives Efficiencies
A technology manufacturer linked NPS to customer touch points to increase accountability and satisfaction.
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Making the Last Mile Count
Proactive and insight-driven customer support delivers an exceptional service experience for a hyper-growth brand.
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A Clear Vision Spurs Sales and Service
A near-shore team of brand ambassadors help guide online customers through the sales and service journey.
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Be part of Generation AI and supercharge every member of your contact center
We're eager to dive deeper into your unique challenges and explore how our AI-powered solutions can help.