Meet Carla -

our dedicated mentor

Meet Carla, the compassionate coach who's dedicated to her team's success. With AI as her secret weapon, Carla can provide the personalized support and guidance her associates need to thrive. Learn how AI can help team leaders foster a high-performing CX team and create a culture of excellence.

AI solutions for team leaders

Imagine a world where Team Leaders can effortlessly monitor their teams' performance, identify areas for improvement, and provide targeted coaching.

No more relying on intuition or guesswork. AI empowers Carla to make data-driven decisions and optimize their teams' performance.

Our AI solutions for team leaders like Carla

Overcoming Leadership Challenges

Team leaders juggle a multitude of responsibilities. From managing associate schedules to ensuring quality standards are met, the pressure can be overwhelming. Add to that the constant need to motivate their team, address performance issues, and stay up-to-date with client needs and industry trends. Discover how AI can help team leaders overcome these challenges and create a more efficient and effective contact center.

Personalized coaching

PEP - Performance Enablement

AI-powered platform that models associate performance to identify high impact areas for coaching. This targeted approach ensures that coaching efforts are effective, resulting in improved employee performance, deeper employee engagement and enhanced customer experiences. By prioritizing coaching interventions based on key performance indicators, team leaders can optimize their efforts and drive positive outcomes.

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AI Simulated training

Real Skill

Our AI-powered RealSkill platform offers a more efficient and effective solution for training associates on new products and services. By simulating real-world customer scenarios, RealSkill provides hands-on training and personalized feedback, helping associates quickly acquire the skills they need to succeed.

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Deep-dive analytics

AI-Enhanced QA

This solution offers a comprehensive view of team performance, customer interactions, and operational efficiency. By analyzing 100% of conversations, our AI-powered solution extracts valuable insights that can drive data-driven decision-making. With Ai-Enhanced QA, team leaders can identify opportunities for improvement, streamline processes, and enhance customer experiences, ultimately taking your contact center to the next level.

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PEP - Performance Enablement

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Real Skill

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AI-Enhanced QA

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Watch AI Magic in Action

1. Meet Carla

2. Carla & PEP - Performance Enablement

Discover the impact of our AI Solutions

PEP - Performance enablement

Tailored Support for Every Associate

By tracking team performance, our AI solution identifies associates needing support or recognition. This enables targeted coaching and fosters a positive work environment. Prioritize coaching based on key performance indicators to optimize efforts and drive positive outcomes.

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Man working on his laptop while wearing headphones

RealSkill

Training on new products and services

By creating realistic customer scenarios, our RealSkill bot provides hands-on training and personalized feedback. This immersive approach helps associates quickly acquire the skills they need to succeed, while reducing the time and cost associated with traditional training methods.

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Ai-Enhanced QA

CX Insights, Made Simple

By understanding customer interactions at a deeper level, our AI-powered solution extracts valuable insights that can drive data-driven decision-making. This empowers team leaders to identify opportunities for improvement, streamline processes, and enhance customer experiences.

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