Generation AI: Conversational Clarity

Transcript

It's a brand new day in the contact center, and once again, Henry is on the line with Chloe, who's earning points in her race to the MFC title.

But today, something's different, and Chloe's usual calm attitude is replaced by a rush of impatience.

But who can blame her? Stuck in traffic, two kids in the back seat, and facing a serious banking issue. And if that wasn't enough, she can't clearly hear what's being said on this call. Is the noise coming from her side, from Henry's side, or from both?

Fear not. Henry's got a new trick up his sleeve, noise cancellation.

With one click, the chaos disappears.

Honking horns? Gone. Demanding kids? Vanished. It's like he just turned her world into a spa day.

And guess what? It works wonders for Henry too. No more office symphony of keyboard clicks, neighboring associates' chatter, or endless ringing phones.

It's the quietest productivity boost since noise canceling headphones. Now you both can actually hear what the other have to say.

But let's be real. Every hero has a Kryptonite. And Henry, as proficient as he is, sometimes hits a roadblock with Chloe's more complicated or technical requests.

When that happens, it's time to transfer her call to the right person. Maybe an expert cheerful associate in Mexico, an enthusiastic tech advisor from Brazil, or a multilingual superstar from Greece, Egypt, or Poland.

Raul's like a Swiss army knife of customer service. He's got the skills, the empathy, but also a bit of an accent that might pose a challenge for Chloe's urgent situation. No problem. Raul can activate our accent localization tool. It's like a linguistic chameleon, smoothing out his accent without losing his personal charm.

It's as if she were being assisted directly by her neighbor in the local store, all thanks to the magic of AI.

And speaking of crossing borders, Raul isn't our only international VIP today. Enter Marion, Chloe's French cousin. She's calling in with a question for Henry and, surprise, surprise, she's way more comfortable in French.

No worries, Henry. AI is here to the rescue.

With a quick clip, he activates the amazing voice to voice translation tool. Suddenly, Marion is hearing flawless French coming from his side of the phone, and now it's like they've been friends forever.

Voila. Henry and Marion are now having a casual chat.

And the language barrier, gone. All thanks to next level tech that's as easy as bonjour.

Have you heard about the company that used our noise cancellation solution to silence a whopping 99% of background noise, leading to a customer satisfaction score that skyrocketed?

Or the accent localization tool that helped an offshore help desk to slash their average handling time by 15%?

Or a major international delivery company whose first call resolution soared to a staggering 83% thanks to our real time translation AI magic?

These tools aren't just about boosting efficiency. They're about giving our teams and companies real superpowers.

Confidence? Check. Customers feeling valued? Absolutely.

Conversational clarity? You got it.

Visit the Generation AI site at ttec.com and discover how AI is here to build connections that go beyond borders, accents, and everyday noise.

Because when everyone speaks the same language, literally, the world gets a little more friendly.

Thrive in generation AI with TTEC.