CX Strategy
and Design
Design the experiences your customers want
to save time, solve problems, and provide
a great customer experience.
CX Strategy
and Design
Design the experiences your customers want
to save time, solve problems, and provide
a great customer experience.
CX transformation begins with strategy and design
Moments of customer experience bliss don't happen by accident. They are intentionally built and orchestrated across dozens of technologies and touchpoints. Our CX strategy and design services help you design and roadmap your customer experience to eliminate pain points, reduce churn, and accelerate growth.
Designed with data
To truly transform your customer experience, you first need a clear understanding of your current CX across every touchpoint. We use real data to determine the tools and technology needed to accelerate your CX. Our consulting team will help you create a prioritized roadmap for CX transformation.
$3.5Min cost savings led by strategy transformation
READ THE CASE STUDYOptimized employee experiences
Our approach focuses on customer experience and employee experience to ensure you optimize a wide range of operational processes. We analyze your entire ecosystem to design holistic strategies that enhance both your CX and EX.
30second drop in average handle time
READ THE CASE STUDYAchievable transformation
Transformation doesn’t happen overnight. Small changes to your strategy can make a big impact. We take a phased approach to implementing change, so it doesn’t get in your way of doing business and still achieves faster results.
62%increase in sales conversion rate with call flow enhancements
READ THE CASE STUDY
4 reasons why you should use the right CX partner
Discover how to optimize your contact center operations with innovative collaboration. Today’s contact center workforce must have complex problem-solving skills, excel in people management, coordinate well with others, and possess high emotional intelligence.
4 reasons why you should use the right CX partner
More insights from TTEC
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Energy Firm Lights Its Future with Customer Strategy
Our client, was trying to find a way to keep their customer's business. We helped define a new customer experience strategy and roadmap, ending with defining a consistent customer experience.
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Command and Conquer Hospital Inefficiencies
Community Regional Medical Center improved reimbursement rates by millions with a command center model of patient care.
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Analytics Focus Boosts Revenue and Customer Insight
Lacking a solid foundation to support data driven decisions, our client was unable to respond effectively to their market. Our data strategists helped them better understand the current state of their abilities.
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Data and Goliath
With its data siloed, a company wasn't able to effectively compete. Our solution helped them develop a clear picture of the customer base, which helped increase revenue-per-subscriber and decrease cost-to-serve.
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Healthcare firm eliminates inefficiency for superior CX and savings
TTEC helped a nationwide home infusion provider turn an underperforming business unit around by overhauling key areas in reporting, data analytics, organisational design, and more.
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Mapping the way to excellent patient experiences
TTEC defined a digital transformation roadmap and opportunities for driving efficiency and productivity as part of a healthcare organisation’s goal for a centralised, patient-centric experience.
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Delight customers in the experience economy: 3 ways CX can help
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Customer Experience Outsourcing: 5 signs you need it and 5 signs you don't
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Customer experience vs. customer relationship vs. customer success: Why your brand needs all 3
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Customer Journey Strategy: Five Ways to use Customer Journey Maps as a Strategic CX Tool
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Customer Churn Prevention: 3 Best Practices to Retain Customers
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Digital strategy vs. digital transformation: 3 ways to make both work for your brand
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