TTEC Blog

Customer Churn Prevention: 3 Best Practices to Retain Customers

Business intelligence vs. predictive analytics: How to use the right approach

Contact Centre Analytics: Six Ways Analytics Impact Business Outcomes

4 CRM Trends Driving CRM Innovation

Loyalty Program Strategy: 5 Best Practices to align with your Business Strategy

Omnichannel vs. multichannel contact centre support: Key differences and why it matters

Digital Customer Experience Strategy: Six Key Areas to Focus your Efforts

Digital strategy vs. digital transformation: 3 ways to make both work for your brand

Captive contact centre vs. outsourcing: The most overlooked part of retail CX

Intelligent automation vs. RPA: Avoid these common mistakes

How to increase customer satisfaction by working smarter, not harder

5 CX lessons we learned from virtual reality