TTEC Blog

Avoid these 3 common mistakes when it comes to average handle time vs. average talk time

Struggling to become digital-first? It’s time to rethink first call resolution vs. first contact resolution

Get to know your contact centre workforce: IVR vs. chatbots vs. agents

Digital transformation vs. business transformation: Both are critical to brands’ success

Inbound vs. outbound contact centre: The right CX destination

Ecommerce vs. brick-and-mortar: Unlocking retail success in 2022

Get the conversation right: Chatbot vs. messaging

Outsourcing vs. managed services: how to select the right service for your business needs

Attended vs. Unattended RPA: It Doesn’t Need to be an Either-Or

Proactive Contact Centre Agents: An Advantage Hiding in Plain Sight

Chat Vs. Messaging: More Than Meets the Emoji

Captive Centre vs. Outsourcing: How to Pick the Right One for your Customer Service Needs