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These days, even if a customer care associate fails to notice that a caller is frustrated—the software analysing the call doesn’t. As automated solutions like IVR and chatbots answer simple questions for customers, organisations are...
Thriving in the new normal means deploying the right technology at the right time to unlock effortless experiences and meet customer expectations. But not everyone is there yet. Findings from McKinsey revealed that more than 60 percent of...
CX Strategy Guide 4 steps to accelerate contact centre digital transformation Customers and employees have a simple request -- don't waste my time. So what does it take to remove wasted effort during customer contacts? The answer is simple: A...
All-in-one, cloud-based omnichannel platform Today's innovative businesses are disrupting the market and challenging traditional business and service models. They are progressive, rapidly growing and need a technology partner that can...
Let’s face it: customers hate using Interactive Voice Response systems (IVRs). They particularly dislike having to enter a seemingly endless series of prompts, wondering if they’ll ever be able to have an issue resolved. It’s...
What is sales outsourcing? Sales outsourcing allows you to take advantage of untapped opportunities by leveraging additional salespeople through an outsourcing partnership. From a sales perspective, outsourcing sales can help you target new or...
Data Sheet Workforce Engagement Management Learn how our unified enterprise-wide WEM Solution can help you manage your most important customer experience asset – your employees. Download our WEM Data Sheet Get Started We...
Explore the effortless experience toolkit. Powered by industry leading influencers sharing their thoughts and expertise in creating less effort, more happy engagements with your customers. Effortless Resources Strategy Guide Strategy Guide...
As the crisis COVID-19 crisis subsides, contact centre leaders are focusing on gaining efficiency and cost-savings momentum while also improving customer and employee experiences. Organisations are rethinking their operations by doubling-down on...
We’re very excited to announce that TTEC has been awarded CCW’s “Disruptive Technology of the Year” award for our AI-enabled RealPlay™ training solution. The need to onboard and train employees remotely and digitally...
Understanding where your customers are and how to reach them in a seamless fashion is the cornerstone of any modern customer experience. Unfortunately, by the time a customer typically reaches your contact centre it means you have failed to...
It’s fair to say that this will be a holiday season unlike any other. Not only are retailers contending with a pandemic and an economic recession, holiday customer behaviour will be shaped by social distancing, expansive hygiene protocols,...
Advanced sales analytics to optimise business growth Our growth analytics team integrates data from a variety of sources, rapidly visualising the information for key insights and predicting what will happen next. By uncovering data insights...
Grow customer relationships Customers have more options than ever before. Establishing a strong relationship from the first interaction is key, but it is equally important to nurture that relationship over time. Foster long-lasting...
There is a bias that call recording software is only good for listening to past calls for quality assurance and compliance. In reality, speech analytics is a valuable tool for any customer service and sales team to uncover trends and top...
UK National Contact Centre Conference 8th November 2017, London, UK The annual conference takes place 8th November 2017 at The British Library in London. This full day event is free to CCMA members and invited guests. Featuring industry experts...
For years, Europe has lagged global leaders in embracing digital transformations. In an age when interactions, transactions, and the overall economy are increasingly happening in the digital realm, companies here aren’t realising their full...
DENVER, Nov. 5, 2019; -- TTEC Holdings, Inc. (NASDAQ: TTEC) and Cisco Systems, Inc. (NASDAQ: CSCO) today announced a strategic partnership wherein TTEC Digital will become the first authorised reseller of Webex Contact Center Enterprise. This new...
London, 11th December 2018 - TTEC (Tee-tek), a leading global customer experience services company focused on the design, implementation and delivery of tech-enabled transformative solutions for many of Europe’s most iconic and...
London, 26 February 2018 -- TTEC Holdings, Inc. (NASDAQ: TTEC) a global customer experience company that designs, builds and operates captivating omnichannel customer experiences on behalf of the world's most prestigious and innovative brands...