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Have a plan in place for volume spikes Data breaches. Natural disasters. Holiday shopping seasons. Product recall responses. These support volume increases test a company's resources. TTEC is here to help tackle unexpected surges and...
Engaging on-demand learning journeys Our digital learning solutions provide personalised and engaging on-demand training activities that gives employees what they need to do their jobs effectively. Our proven and certified managed learning...
Give employees the right knowledge at the right time A powerful knowledge management system provides a single source of truth for the creation, curation and distribution of corporate and employee knowledge. Our knowledge bases are designed...
Crack the SMB code The SMB market can be dynamic and difficult to manage. Having the resources to address the unique needs of small and mid-sized businesses is challenging for any organisation, but for those who can crack the code, SMBs...
Deepen customer relationships and boost the bottom line with BPO across all channels When you hear the term 'business process outsourcing,' what's the first thing that comes to mind? Maybe operational efficiency? Or cost-savings...
Improve contact centre operations Effective contact centre associate training can mean the difference between creating customer loyalty and losing business. That is why our consultants utilise contact centre training best practices, such as...
Work smarter, better, and faster with our WFO Software As customer demands rise, meeting these demands and improving the customer experience needs to be balanced with managing employees and operational costs effectively. Our Workforce...
Many experts say, “Looking for a job is a full-time job”. It takes time, effort and patience to find the right fit. Perfecting your resume, combing the web for job openings, networking with friends and colleagues and getting acquainted...
On a recent webinar, “Future proofing customer contact: Enable always-on CX for the always-connected customer” CX experts from TTEC and TTEC’s key technology partner in Europe, LivePerson, shared lessons and insights about the...
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The challenge The COVID-19 outbreak forced a financial services company to rapidly shift thousands of customer care associates to work from home to ensure continued service. An unprecedented move, the shift to remote work included orchestrating...
There’s a common misconception around the term, “contact centre outsourcing.” Many business leaders assume it is mainly a cost-cutting measure. What they don’t realise is that outsourcing is more than just a consolidation...
The customer experience (CX) technology market is hot right now. The pandemic revealed just how poor most companies’ CX infrastructure is and exposed wide gaps in how companies interact with customers, especially through digital channels. As...
The Challenge A computer software provider had an enviable problem to solve: rapid customer growth in various segments had led to a large backlog of cases. The backlog was further exacerbated by an increased volume of technical support cases....
LONDON, 3 August 2020 -- TTEC Holdings, Inc. (NASDAQ: TTEC) a leading digital customer experience (CX) technology and services company for many of the world's most iconic and disruptive brands and government agencies, has today...
There’s a mantra for the new normal: Don’t waste my time. The novel coronavirus sent organisations scrambling to assert their dominance in the digital space, and with this came a renewed focus on seamless, easy interfaces across all...
Take action with our speech analytics software solutions Utilise our speech analytics solutions to automate your ability to listen to and analyse daily interactions and pain points of both the customer and the contact centre associate. Use...
Contact Centre of the Future: Digital Transformation Best Practices Customer service is not the same as it once was. To keep up with customers’ growing expectations, it’s important for brands to re-imagine their service...
LONDON, 9th January 2018 -- TeleTech Holdings, Inc. (NASDAQ: TTEC) a global customer experience company that designs, builds and operates captivating omnichannel customer experiences on behalf of the world’s most prestigious and innovative...
Contact centres and other types of businesses are adapting to a new reality where a large proportion of employees are working from home while some are preparing to return to brick-and-mortar offices. At the same time, companies need the agility to...