Search Results
DENVER, Oct. 28, 2019; -- TTEC Holdings, Inc.(NASDAQ: TTEC), a leading digital global customer experience technology and services company focused on the design, implementation and delivery of transformative solutions for many of the world's...
DENVER, June 9, 2020 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ: TTEC) a leading digital customer experience (CX) technology and services company focused on the design, implementation, and delivery of transformative solutions for many of...
DENVER, 18 February, 2020 – TTEC Holdings, Inc. (NASDAQ: TTEC) a leading digital customer experience technology and services company focused on the design, implementation and delivery of transformative solutions for many of the world&...
In times of crisis -- like right now -- people are naturally anxious. They are unsure of what will happen next. They have questions. They need answers. And in many cases, they are looking to connect with other people to share their experiences,...
Berlin, Germany Feb 27 - Mar 1 Hall 3, Stand 3G7/G9 TTEC will be sponsoring, exhibiting and speaking at CCW 2018 - the meeting place for movers and shakers with ideas that have have been shaping customer dialogue for 20 years. ...
Digital transformation is more than technology. It’s the people, leadership and experiences that drive innovation and amazing experiences in an organisation. These factors act as the building blocks to any successful digital journey. To...
Businesses in every industry are continuing to deal with the effects of COVID-19. With many previous predictions on the economy now registered moot, experts are now weighing on what it means to deliver relevant customer experiences. Forrester...
Acquisition adds Amazon Connect, one of AWS’s fastest-growing services, to TTEC’s Humanify Cloud CX Ecosystem. The TTEC acquisition of VoiceFoundry: Adds Amazon Connect to TTEC's Humanifytm Cloud, providing TTEC's current and...
LONDON, 23rd September 2020 /PRNewswire/ -- TTEC was named “Best Contact Centre” and “Best Employee Empowerment” by the European Customer Centricity Awards TTEC also won the top prize at the UK National Contact Centre...
Does your business need a call centre or a contact centre? Although these terms are often used interchangeably, there are key differences between these common business communication models. Understanding the difference between a call centre and...
LONDON, Sept. 30, 2020 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ: TTEC) a leading global Customer Experience as a Service (CXaaS) partner for many of the world's most iconic and disruptive brands, has been approved to supply a...
Employers, industry analysts, and researchers agree: remote work is here to stay. Enhancing the productivity, efficiency, and engagement of remote employees will be a key competitive differentiator and growth driver over the next few years....
Demand for remote training, like many other developing technologies, rapidly accelerated in a business world transformed by COVID-19. The e-learning market in Europe is expected to grow by $24.2 billion between 2020 and 2024, according to...
In a year of change; Black Friday will likely be no different. It’s difficult to redefine how a holiday event, so typically associated with large crowds and spending, will be affected during a pandemic and an economic recession. At a close...
Forward-thinking business leaders understand that exceptional CX is about continuously seeking better ways to use technology, data, and operations. Well, today, a question for many consumers is, “Why can’t I message this company in...
Capturing customers’ expectations, aversions, and preferences—i.e. listening to the voice of the customer (VOC)—is table stakes for most organisations today. It has proven to help organisations retain customers, build better...
Why and How to Outsource Your Contact Centre Operations Customer experiences, from marketing to sales and service, are now reflections of the brand. Consumers expect great interactions whenever they connect with a company via...
Customer journey maps come in a variety of flavors, depending on the business problems you are solving for. Some high-level examples simply seek to define customer lifecycle and outline campaigns to drive people to complete specific...
This was originally posted as an article in the Customer Strategist Journal. To read the latest issue click here. 1. Customer Value Creation is Necessary for any Successful Business Interconnectedness, vast quantities of information, and the...
The Challenge A leader in audio and video streaming, recording devices, and related software and accessories discovered many of its buyers were reporting negative customer support experiences in public-facing reviews and ratings. Specifically,...