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The challenge Fast service is paramount in the food delivery industry, which includes customer service. A hyper-growth food delivery company wanted to stand out in the competitive market with a great experience. It wanted to provide consumers,...
The challenge The small business (SMB) market is full of potential for brands looking to build long-term relationships with companies as they grow. A global auto rental company considers this a priority customer group, and worked with TTEC to...
The Challenge Small and medium-sized business (SMB) owners don’t have time for much in their busy days for anything besides running their shops. Time is an asset they can’t afford to waste. So when a Fortune 500 logistics company...
Challenge A multinational company needed an effective partner to maximise new sales opportunities within its existing small- and medium-sized business client base. With millions of customers worldwide, it was a challenge to determine where to...
Our Plovdiv, Bulgaria, location was established in 2012 and supports 24 languages. One of our newer Bulgarian locations, Plovdiv is centrally-located in the Bulgarian economic, transport, cultural, and educational centre. Close to our Sofia...
Come for the magic. Stay for the discussion. We are also sponsoring and speaking at Seminar Hall 17. We hope to inspire you to captivate your customers after joining one (or both!) of our sessions. See details below. Speaker Sessions The...
The world has changed, success lies in organisations that are nimble enough to utilise innovations born out of crisis. CX leaders in the European contact centre space who want to emerge stronger after COVID-19 need to act on the new expectations...
Customer Experience Defines Your Brand. Do you have the right CX partner? TTEC elevates CX with integrated solutions. Talk to a CX specialist Request a demo to learn more about Conversational AI h3.formHeadlineTwoColumn { font-size: 27px ...
Mystify your copycat competitors with effortless CX How to attract and empower 'organic brand ambassadors' to market and sell your brand
DENVER, July 18, 2018 /PRNewswire/ -- TTEC (NASDAQ: TTEC), a leading global customer experience technology and services provider focused exclusively on the design, implementation and delivery of transformative solutions for many of the world's...
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The nature of work and life has been forever altered by COVID-19, forcing industries of all nature to rapidly adapt. This is especially true for the BPO space, which had to prioritise technology for continuity and to enhance customer and employee...
WE DESIGN, BUILD, AND OPERATE amazing scalabledigital smarter efficient automatedhumanconnectedagileoptimisedexceptional CUSTOMER EXPERIENCES In today's fast-paced world, it's not easy to create meaningful connections with your...
Understand key moments of truth With customer experience as a key differentiator for brands, customer journey mapping has become a vital component. Effective journey mapping enables companies to visualise the customer experience and become...
Empower your associates with the right answer at the right time Significantly reduce call time, increase associate capacity, improve resolution rates, and deliver excellent customer service with our Associate Assist bot. It "listens...
The future of CX is here Give your customers the ability to interact on their own terms, in their own time. Most customers do not care whether a chatbot or a real human helps them, as long as they are getting the service they need, and our...
360° view of customer preferences Most businesses don’t have the necessary platforms to integrate siloed data in a meaningful way. In addition, they don’t have the talent or analytics capabilities to view the customer...
Break through the clutter Does your brand stand out from the crowd? To break through the clutter, you need to engage customers with relevant offers delivered through the right channel at the right time. Our demand acquisition solutions span...
Amplify the power of listening Imagine if you could increase understanding of your customers, provide relevant customer engagement with context, identify and fix customer issues as they occur, and reduce churn by identifying customers at...