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CX OPTIMIZATION MANAGED SERVICES

Knowledge Enablement Services

AI puts information at your fingertips with speed, accuracy, and context

Download datasheet

CX OPTIMIZATION MANAGED SERVICES

Knowledge Enablement Services

AI puts information at your fingertips with speed, accuracy, and context

Download datasheet

Move from information overload to powerful knowledge

It's not what you know, it's how easily you can get to it. We blend AI innovation with human expertise to accelerate knowledge management to get the right information to the right place quickly.

Where AI meets human intelligence

We combine the power of generative AI with decades of knowledge management expertise to bring humanity to technology with our AI-powered knowledge enablement solutions.

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The right answer at your fingertips

Let Me Know is TTEC's award-winning, generative AI-enhanced answer system that uses large language models to deliver the best answer from a curated knowledgebase. The solution uses the power of generative AI, data annotation, data analytics, and insights to ensure that the knowledgebase contains only current, relevant articles. The result: faster responses, increased first contact resolution, and happier front line associates.

83%of users say Let Me Know reduces stress during calls

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Level up customer support

Improve usability and simplify search functionality to enhance customer and employee engagement.

90%CSAT score

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AI-enhanced experts at your fingertips

Partner with a team of content experts who build and continually enrich private large language models to support AI-enhanced internal and external knowledgebases.

92%active knowledgebase user rate

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Bring humanity to technology with AI-powered knowledge