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Free White Paper Make Your Retail CX Efforts Sing with Channel Orchestration A focus on cross channel orchestration that aligns the best channels to the right interactions enables successful digital transformation. In this strategy guide, learn 4...
White Paper | 8-min read The Ultimate Business Case for Messaging Consumers want to use messaging, CX leaders understand the many benefits, but only a handful of brands offer it. What gives? Messaging helps you create better customer experiences,...
We help employees deliver amazing customer experiences Empower your employees to deliver amazing customer experiences Achieving happiness is a paradox. It doesn’t happen by accident. However, it can’t be manufactured. It...
SPECIAL REPORT | 7-min read How Virtual Contact Centre Support Beat Brick-and-Mortar Results Essential tips from preparation to performance Besides the actual move to virtual contact centres, consistent quality and service levels are critical to...
The power of big. The agility of small. Our customised business models for startups and hypergrowth companies provide brands with a people-first approach, deployed in a flexible, agile model. We provide the contact centre associates,...
Our world has changed, so your delivery model must change too. Three years of digital acceleration happened in just three short months. Today, COVID-19 is no longer a tolerable excuse for subpar customer service. And adapting an intelligent...
Free Starter List Questions to ask Sales Outsourcing Providers To find the right outsourcing vendor you have to ask the right questions. This ready-to-use Request for Proposal (RFP) Template provides an overview of key topics and questions to ask...
Free Sales KPI Calculator Sales Performance KPI and Metrics Calculator With this ready-to-use excel workbook of pre-made KPI calculator templates, easily track key performance metrics, such as customer acquisition cost, win/loss ratio, ROI, and a...
Accelerate customer-centricity and build a digital-first culture Resilient P&C leaders must focus on reducing waste in the contact centre to reduce customer service costs without sacrificing customer experience. To move forward,...
Eliminating the stress from back office work An organisation’s back office services work, which includes non-customer facing transaction processing, is fundamental to any great customer experience. That’s why it’s...
Our fraud prevention team is an extension of your team Using a blend of humans and technology we quickly detect fraud and protect your customers against modern fraud threats. We identify trends to spot fraudsters and investigate and...
Tips & Takeaways 3 strategies to deploy the best of humanity and technology with intelligent automation Technological advances in robotic process automation, artificial intelligence and machine learning are changing the face of customer care....
Tips & Takeaways 5 questions every CX leader needs to ask their cloud contact centre partner When selecting the right CX partner you need someone with their head in the 'cloud’. Increasingly, contact centres have found great...
STRATEGY GUIDE | 10-MIN READ 4 reasons why you should use the right CX partner for outsourcing needs Discover how to optimise your contact centre operations with innovative collaboration. Today’s contact centre workforce must have complex...
Strategy Guide Create Effortless Omnichannel Experiences Omnichannel is essential to succeed in the digital age. Turning on channels or technology is simply not enough to win. Brands must understand the entire customer journey and enable...
In my work advising on customer experience (CX), I’ve often talked to insurance executives that struggle to connect to their customers. It’s a problem that is fairly unique to insurance, because this is a product nobody really wants to...
The challenge A major commercial cooking and foodservice equipment manufacturer prided itself on its excellent products. Over the years, the company had expanded its lines of business, including hiring additional subject matter experts (SMEs) to...
London, 20th May, 2021; TTEC Holdings, Inc. (NASDAQ: TTEC), one of the largest global CX (customer experience) technology and services innovators for end-to-end, digital CX solutions, has been awarded 2 awards in recognition of being one of the...
London, 3rd November, 2021; TTEC Holdings, Inc. (NASDAQ: TTEC), one of the largest, global CX (customer experience) technology and services innovators for end-to-end digital CX solutions today announced it has won a 2021 GSA Professional...
Third Quarter 2021 Revenue Increased 15.0 Percent to $566.7 Million Operating Income was 26.0 Million or 4.6 Percent of Revenue (Non-GAAP $59.4 Million or 10.5 Percent of Revenue) Net Income was $14.4 Million ($47.7 Million Non-GAAP) Adjusted...