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ENGLEWOOD, Colo., Nov. 9, 2021 /PRNewswire/ -- TTEC Holdings, Inc (NASDAQ: TTEC), one of the largest global customer experience (CX) technology and services innovators for end-to-end digital CX solutions, today announced Regina Paolillo as...
Contact centres are built around conversations, and like any good discussion there must be a purpose. Customers expect their experiences with a contact centre to be easy and effective, brands need to deliver on these expectations with the right...
Black Friday (plus Cyber Monday and the many weeks before and after) will be different this holiday season. Retailers will face customers supercharged by digital centricity who are fighting product shortages, higher prices, busy schedules, and...
We’re a cloud contact centre partner that provides the solutions you need to deliver agile, omnichannel, and scalable customer and employee experiences Cloud-based omnichannel CX platform: Take control of your...
Englewood, Colo. and London, UK, 29th November, 2021; TTEC Holdings, Inc. (NASDAQ: TTEC), one of the largest global customer experience (CX) technology and services innovators for end-to-end digital CX solutions, today announced it won a...
CX Bites Tom Johnson named Digital Champion of the Year Explore the insight and innovation behind TTEC EMEA's newest award at the 2021 GSA Professional Awards. Click here to learn more about the award. Schedule a meeting to learn more...
I was recently invited to be a guest on the TTEC EMEA CX Pod Europe - the TTEC EMEA podcast that focuses on ideas and thought leadership focused on cus-tomer service and experience. The podcast usually focuses on guests from outside TTEC so it was...
ENGLEWOOD, Colo., Dec. 22, 2021 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ: TTEC), one of the largest global customer experience (CX) technology and services innovators for end-to-end digital CX solutions, announces the signing of an agreement to...
2021 was about moving forward. The content we wrote this year focused on how the best of humanity, technology, and innovation helped organisations push past the pandemic and into a brighter future for customers and employees. Join us as we explore...
The challenge In order to better serve customers, it is critical that associates have access to current policies and updated information. The fraud and prepaid customer service teams for a financial services firm with a nationwide footprint,...
The challenge One of the world’s largest manufacturers of computer peripherals, software, and video conferencing equipment was missing out on sales opportunities because some leads didn’t receive proper follow-through. The company did...
The Challenge A food service delivery company with a national footprint was committed to delivering the highest level of food to its customers while aligning the organisation around the common goals of excellence in routing and operations, and...
Evolution is key to any brand’s success, especially in a fast-paced world where technology and opportunities are constantly changing. Standing apart from competitors requires continual evaluation, pivoting, and growth. But what does it...
Digital-first: it’s top of mind for many brands that want to meet modern customers’ demands and keep up with (and surpass) competitors. Yet many companies still aren’t grasping what the concept truly means. One of the biggest...
The challenge Volkswagen Group UK Customer Service Operations prides itself on delivering a high-calibre customer service experience that’s representative of its storied brand. The customer service group supports six brands: Audi, SEAT,...
Europe, Middle East and Africa Locations Bulgaria Bulgaria Sofia Business Park Sofia, Building 3 1766 Sofia Bulgaria Phone: +359 2 400 85 00 Learn More> Plovdiv bul. "Dunav" 5, 4003 Plovdiv, Bulgaria Contact Us> Learn More> Greece Greece...
Full Year 2021 Revenue was $2.273 Billion, up 16.6 Percent Operating Income was $217.2 Million or 9.6 Percent of Revenue Non-GAAP $286.2 Million or 12.6 Percent of Revenue Net Income was $141.0 Million ($218.9 Million Non-GAAP) Adjusted EBITDA was...
For many brands, average handle time (AHT) and average talk time have traditionally been extremely important metrics. The quicker an associate can resolve a customer issue or question, the better the customer experience – or so we thought....
WHITE PAPER Innovative electric vehicles need innovative customer support The future of the automotive industry is electric and digital. And the new electric vehicle (EV) customer journey is full unexpected challenges, points of friction, and...
When we started reporting on virtual reality (VR) in 2016 we were picking up cardboard goggles, retailers began to feature virtual storefronts, and experts questioned its relevance in day-to-day life. Flash forward to 2022: A global pandemic, a...