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Humanify Enterprise Omnichannel Contact Centre Solution powered by: Cisco's Hosted Collaboration for Contact Centre (HCS-CC) Cisco's Unified Communications (HSC-UC) TTEC's proprietary Humanify Portal Cisco's...
We help you find and engage customers across all channels We help you find and engage customers across all channels. Looking for a sales team that doesn’t need an expense account to crush their goals? How about a team that uses...
An organisation’s front and back office functions are fundamental to any great customer experience. That’s why it’s critical to keep both front and back office operations running smoothly and effectively. Yet, in many businesses,...
This was originally posted as an article in the Customer Strategist Journal. To read the latest issue click here. There’s so much data out there, it’s hard to wrap your head around it. Luckily you don’t have to. Technology...
7 key points to align IT, business goals, and customer needs for profitable CX The Ultimate CX Digital Transformation Workbook for Contact Centres Achieving a value-based digital transformation in the contact centre starts with a tactical cloud...
Strategy Guide | 7-min read EMEA CX Trends: The 2021 Edition Now is the time to be bold. These are consequential times as business leaders look to position their companies to not only survive but thrive in a rapidly evolving market. Understanding...
CX Strategy Guide | 10-min read 7 Critical Labour Strategies for Contact Centres Post-Crisis Leading companies are looking to revamp a focus on efficiency and cost-savings, along with better customer and employee experiences. Read 7 key strategies...
Financial CX Strategy Guide | 7-min read Financial CX: Ready to Thrive 6 trends that are driving business results in a new reality The shift toward mobile banking, contactless transactions, and digital insurance dramatically sped up when COVID-19...
CX Journey Mapping Strategy Guide How to Elevate Your Customer's Journey in 5 Simple Steps There are many things a business can do to become truly customer-centric. The first step is to make a commitment to consider the customer experience as...
CX Strategy Guide | 8-min read Five Insights on the Future of Customer Experiences More than ever, effortless customer experiences are defined not only by convenience but also tangible, human experiences. That’s why we spoke to some of the...
Research Report Omnichannel Customer Service: 3 Takeaways for CX Leaders With so many customer service channels in use now, how effective are they and what are some best practices in omnichannel customer service? TTEC set to find out in a new...
CX Strategy Guide | 10-min read Remote CX + Messaging = A Perfect Pair The growth of messaging as a preferred contact channel coincides with a shift to a work-from-home contact centre model. What great timing, since messaging perfectly pairs with...
CHATBOT TRAINING BEST PRACTICES 3 Strategies for Avoiding Bot Failures in Your Contact Centre In this guide, learn best practices for training AI and implementing chatbots before letting them interact with customers One of the most...
Sales Outsourcing White Paper | 10-min read 11 Ways to Transform Your Business with Inside Sales Outsourcing Trends and best practices for outsourcing sales These days, sales is a team sport. There are unique skills needed for each part of the...
When it comes to customer service, customers expect fast and accurate support through the channel of their choice. It’s up to businesses to figure out how to best meet those expectations. This typically means choosing between omnichannel...
At first glance, the terms multichannel and omnichannel appear interchangeable. After all, they both involve multiple channels. However, there are significant differences between these terms and recognising those differences could determine...
There’s no denying the vital role contact centres play in brands’ ability to meet customer needs quickly and efficiently. When done well, centres offer seamless experiences by connecting customers with the information they need –...
The contact centre industry is driven by customer experiences that are easy, difficult, joyful, stressful and everything in between. It’s incredibly important to take these everyday interactions from associates and customers and quantify...
Not every company needs an outsourcing partner. As a customer experience outsourcing organisation (CEOO), this seems like an antithetical statement. But with a track record of having developed and executed countless successful projects, we also...