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After more than two years of lockdowns and social distancing, consumers are once again taking to the skies, roads, rails, and sea to make up for lost time. Excellent customer support is a critical part of travel and hospitality. But travel and...
First Quarter 2022 Revenue was $588.7 Million Operating Income was $48.3 Million or 8.2 Percent of Revenue Non-GAAP $67.2 Million or 11.4 Percent of Revenue Net Income was $33.4 Million ($51.0 Million Non-GAAP) Adjusted EBITDA was $85.5 Million or...
DENVER, July 19, 2022 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ:TTEC), one of the largest global customer experience (CX) technology and services innovators for end-to-end digital CX solutions, has been selected as a launch partner for Microsoft...
DENVER, May 4, 2022 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ:TTEC), one of the largest global CX (customer experience) technology and services innovators for digital CX transformation, today announced that Shelly Swanback has been named Chief...
Flexible solutions to find and win more customers Cut through the clutter to find customers who are eager to buy. Customer Acquisition as a Service (CAaaS) is a simple, scalable solution that gives you the tools and expertise you...
Happy customers are the cornerstone of a successful brand, but what does it really take to get them? With so many factors affecting customer interactions it can be hard to know where to focus your time and resources. Customer experience (CX) has...
To weather a crisis, it’s essential that you react and plan strategically. TTEC’s webinar, COVID-19 NOW: What you need to Know NOW, tackled the resiliency practices contact centres need to face histories largest at-home migration....
Countless mentions of digital transformation get us no closer to a clear understanding of what it is and its impact across an organisation. Even more frightening, it seems that “digital transformation” is transforming. Thankfully,...
Retail is never set in stone. Success in the industry, be it ecommerce or brick-and-mortar, relies understanding customers’ core values and connecting with the right technology. Explore how physical and digital spaces can unlock amazing...
Over the past 10 years we've seen this buzzword called “omnichannel” come into play. This has left organisations with a channel-first strategy that ironically led to less access and fragmented conversations due to poor hand-offs,...
We’ve all made it through a tough year, and some of the year’s unique challenges will help to shape a more meaningful future. 2020 was more than recognising the new-normal; it was time to reimagine interactions with family, friends and...
Free Omnichannel Strategy Guide Make Your CX Efforts Sing with Channel Orchestration A focus on cross channel orchestration that aligns the best channels to the right interactions enables successful digital transformation. In this strategy guide,...
Trends Report Top Customer Service AI and Automation Trends for 2021 Technological advances in robotic process automation (RPA), Artificial Intelligence (AI) and machine learning (ML) for both customer and employee interactions are changing the...
It’s a common experience in inefficient omnichannel call centres – you have to tell a customer service rep your information moments after you already inputted it into the IVR system. Or you must explain to a call centre agent about the...
Customer-centric companies have long understood the need to manage their customer portfolio, rather than just their portfolio of products or services. These firms know that the customer portfolio must be the fundamental factor guiding how a...
There is a common misconception that mobile and digital employees are strictly “Millennials.” The reality is most business personnel are fluent with mobile and digital technology, for both personal and professional use. The experienced...
The at-home environment has put digital, convenience and proactive service into hyper-drive. This applies to sales as well as customer service. Inside sales associates are turning to new ways to meet and beat sales targets. One important digital...
Free Customer Care Calculator Customer Service Metrics + KPI Calculator Use this plug-and-play excel workbook of pre-made calculator templates to help your CX Leaders easily track key customer care metrics, such as CSAT, NPS, FCR, and a whole lot...
Free Sales Funnel Tool Sales Pipeline Calculator With this ready-to-use excel workbook, use the templates to determine exactly how many leads and opportunities are needed to achieve annual sales goals, and help calculate conversion rates at each...
Cloud Contact Centres Trends Report Cloud Contact Centre Solutions to Accelerate Digital Transformation Cloud contact centres provide many benefits, such as increased flexibility, cost savings, and the ability to support customers from virtually...