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It’s unquestionable that customer satisfaction is crucial to the success of a business. Satisfied customers are more likely to do business with you again and recommend your products and services to others. What is less clear is how to...
ENGLEWOOD, Colo. and LONDON, Dec. 9, 2021 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ: TTEC), one of the largest, global customer experience (CX) technology and services innovators for end-to-end digital CX solutions, today announced that...
Customer service is demanding. On average a contact centre associate needs to handle complex applications, urgent customer needs, and all the manual inefficiencies that come with service inquiries. They need the right tools for the job....
ENGLEWOOD, Colo. and LONDON, Feb. 15, 2022 /PRNewswire/ -- VoiceFoundry, a TTEC Digital business (NASDAQ: TTEC), today announced a partnership with PCI Pal (LON:PCIP), a global provider of cloud-based secure payment solutions. PCI Pal, one of the...
Apple has been forced to delay the launch of their latest iPhone because there is a global shortage of silicon chips - the most basic building block for any modern electronic device. Delays to new phones and computers might be the expected outcome...
The latest edition of the CX Pod Europe has just been published. This is our TTEC EMEA podcast and you can find it on all the usual podcast apps, or just listen online here. In this episode, Ivan Kotzev from the industry analyst firm Nelson Hall...
As retailers contend with the latest slate of challenges—inflation, snarled supply chains, the return to experience spending—there’s no overstating the importance of having a high-quality contact centre. Contact centres are often...
Sales and Revenue Growth Solutions for the entire customer lifecycle Our customer acquisition services, powered by advanced growth analytics, help you find and engage customers across all channels. Learn how our demand...
Customer Care and Contact Centre Solutions We equip clients with the facilities, people, processes, and modern omnichannel technologies that build value across every interaction on all channels. Customer Service Outsourcing...
From data to insight, and insight to business value. Imagine if you could integrate siloed data in a meaningful way to get a 360° view of the customer journey and understand customers needs and expectations. Along with...
Drive business results with omnichannel CX Technology Imagine if you could enable internal systems to operate seamlessly together to deliver frictionless technology experiences for employees and customers across every channel...
We help employees deliver amazing customer experiences Empower your employees to deliver amazing customer experiences Achieving happiness is a paradox. It doesn’t happen by accident. However, it can’t be manufactured. It...
With our cloud solutions, there is never any rain in the forecast With our cloud solutions, there is never any rain in the forecast. I love it when I have to interact with customer service – said no one ever. Imagine if your...
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Competition can be found everywhere, even running through your home’s wires and circuits. The average consumer switches their electricity provider once a year, for example. Momentum Energy was determined to improve this situation and avoid...
The days of colossal IT projects are over. Long live nimble, accelerated digital initiatives. A quick skim among the tech press shows what on the surface looks to be troubling news – spending on “digital transformation” projects...
Tips and Takeaways article Customer Experience Requires Transformation Not Outsourcing A structured approach to building customer-centricity and a focus on long-term customer experience are key aspects of how digital transformation will...
When you sign up for the Customer Strategist Journal, you will receive the newest digital edition of the Customer Strategist via email each quarter. The Customer Strategist provides in-depth articles and insights for building better...
There’s no denying the integral role a strong digital strategy plays in a brand’s success. The thoughtful use of digital technologies can bring great competitive advantages: better customer experience, improved employee experience, and...
The digital customer reality is upon us. Over the past few years, there has been the emergence of “mobile-only” customers who prefer digital and mobile tools. The line between the online and offline worlds continues to blur more every...