Understand your
customers on a
deeper level
From data to insight, and
insight to business value.
Understand your
customers on a
deeper level
From data to insight, and
insight to business value.
Optimise with insights
All companies collect data. The difference is how they use it to gain a competitive advantage. Our CX Performance solutions help you reach your results faster through tools that enable your employees and valuable insights that help you optimise your business.
Advanced Sales Analytics
Calculate customer lifetime value and identify customers likely to churn.
Learn moreSpeech and Predictive Analytics
Gain a deep understanding of your customers so you can predict future behavior.
Learn moreVoice of the Customer
Gain insight into customer expectations, preferences, and pain points to enable better business decision-making.
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Sophisticated Analytics and Pipeline Management Drives Leads Up 47%
A financial services company optimised its credit card enrollment pipeline with powerful analytics, experienced associates, and robust performance management.
READ THE CASE STUDY
How TTEC CX and analytics strategies helped an insurer enroll new clients at lower acquisition costs
The insurance industry is highly competitive. Countless ads bombard consumers to sign up or switch providers. Cost-effective customer acquisition is a major challenge. That's where we come in.
READ THE CASE STUDY
B2B Sales Trends
4 strategies to ignite growth and boost revenue
B2B Sales Trends
More insights from TTEC
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Manual fraud investigations plummet 66%, yielding €3.3 million in savings
Improving fraud filter accuracy reduces false positives for a better shopper and seller CX
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3 ways to modernise your revenue operations
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A strategic solution to growing backlog saves company $3.5 million a year
Operational efficiencies help manufacturer cut costs, reduce backlog, and decrease escalations
Learn more -
4 reasons why you should use the right CX partner
Discover how to optimize your contact center operations with innovative collaboration
Read the strategy guide -
Proactive partners brew a stronger customer experience
TTEC helped a retailer stay customer-focussed as it grew
Learn more -
AI-enhanced coaching sends productivity soaring 97%
Next gen QA solution boosts associate experience, customer sentiment for CPG firm
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Workforce management optimisation model cuts costs an estimated €8.8M annually
Proactive Solutions approach and a culture of accountability save 40%, improve service levels 75%
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Customer correspondence hits new quality targets for retail chain
AI-enhanced writing tool supports clear, concise, engaging emails whilst raising associates’ confidence and productivity
Learn more -
Insurance tailored to the 2024 consumer
AI, data insight, and human intelligence ensure a future-proof experience
Read the white paper -
Associate Assist bot drives knowledge base efficiency
Our Associate Assist bot automatically provides suggested responses and supporting knowledge articles to the contact center associates
Learn more -
Analytics Focus Boosts Revenue and Customer Insight
Lacking a solid foundation to support data driven decisions, our client was unable to respond effectively to their market. Our data strategists helped them better understand the current state of their abilities.
Learn more -
Data and Goliath
With its data siloed, a company wasn't able to effectively compete. Our solution helped them develop a clear picture of the customer base, which helped increase revenue-per-subscriber and decrease cost-to-serve.
Learn more