Technology and automation are primed to gather even more momentum through the holiday season and into 2018, making customer centricity a priority in the New Year. Please enjoy this issue's cartoons, which show what customer journey challenges and omnichannel success look like.
We also invite you to download the TTEC 2018 calendar, featuring cartoons of previous and current issues of the Customer Strategist.
Top 3 trends for elevating CX with automation in 2025
The power of AI and intelligent automation is undeniable, and technology is evolving faster than ever. There are many benefits automation brings to contact centers – well beyond just cost containment – but brands need to be thoughtful and strategic when deciding where and how to use it.
Top 3 trends for elevating CX with automation in 2025
Top 3 trends for elevating CX with automation in 2025
Harness the full potential of AI and other tools to deliver next-level experiences
Read the trends report
AI and analytics fuel brands' push for personalized customer journeys in 2025
Easy, efficient, and convenient interactions set to take center stage
Read the article
For a taste of what makes the experience exceptional, look to Northwell Health
Read the article
AI-powered insights (and experts putting them to work) revolutionize quality
TTEC disrupts the market with innovative, next-gen digital approach
Read the case study
What it takes to create “effortless” experiences
Don’t take for granted all that happens beneath the surface
Read the article
Outsmart failure in your CX transformation
How to overcome 5 roadblocks in contact center evolution
Read the article
A roadmap to break the shackles of silos
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What to watch: Observant banks focus on these 4 in-flux industry developments
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Contemporary site design, AI, and local talent lift CX, EX, and the future of a region
Read the case study
Help desk reduces AHT, dead air, and ambiguity for quicker resolution
Read the case study
AI, data and a new workforce are reshaping the industry. Are you ready to lead the charge?
