Technology and automation are primed to gather even more momentum through the holiday season and into 2018, making customer centricity a priority in the New Year. Please enjoy this issue's cartoons, which show what customer journey challenges and omnichannel success look like.
We also invite you to download the TTEC 2018 calendar, featuring cartoons of previous and current issues of the Customer Strategist.
4 reasons why you should use the right CX partner
Discover how to optimize your contact center operations with innovative collaboration. Today’s contact center workforce must have complex problem-solving skills, excel in people management, coordinate well with others, and possess high emotional intelligence.
Read the strategy guide
3 deal breakers when working with a CX outsourcer (and 5 must-haves)
Read the blog post
4 ways to cut contact center costs without sacrificing CX
Read the blog post
Better leaders drive member loyalty
Since highly engaged members are less likely to leave, this payer wanted to provide its associates with the tools necessary to engage every member calling in. Through our coaching and mentoring solution, we helped enhance every customer interaction.
Read the case study
Simulated learning accelerates great service
Our client was struggling to meet its customer service needs with both new associates and tenured employees failing to meet goals. We built a virtual contact center that helped associates train with real-world scenarios.
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A customer experience roadmap for long-term success
Our client was at a crossroads with increased competition. We helped them create a customer-centric vision and build a new CX roadmap.
Read the case study
Overcome the hospitality labor shortage with the right mix of AI and CX
Read the blog post
Proactive partners brew a stronger customer experience
TTEC helped a retailer stay customer-focused as it grew
Read the case study
Is focusing on the wrong metrics sabotaging your CX?
Luxury retailers need to prioritize the right channels and KPIs to thrive
Read the article
Next enrollment season: Ready for a reset?
Consumers are more sophisticated than ever about their choices. Can your program rise up to meet them where they want to be?
Read the article
Is generative AI making customer experience worse?
Traditional bots can’t meet rising customer demands
Read the article
Conversation intelligence: A soup to nuts primer
Contact centers are uniquely positioned to harness the best of always-on monitoring and algorithms to lift CX
Read the article