There are so many cool, fun, new innovations available. From iPhones to Alexa and Snapchat, some of the best innovations impact how people interact with one another. It’s an exciting time to be a customer experience professional, and the cartoons in this issue represent how experiences are changing as a result.
4 reasons why you should use the right CX partner
Discover how to optimize your contact center operations with innovative collaboration. Today’s contact center workforce must have complex problem-solving skills, excel in people management, coordinate well with others, and possess high emotional intelligence.
4 reasons why you should use the right CX partner
Customer correspondence hits new quality targets for retail chain
AI-enhanced writing tool supports clear, concise, engaging emails while raising associates’ confidence and productivity
Read the case study
4 reasons why you should use the right CX partner
Discover how to optimize your contact center operations with innovative collaboration
Read the strategy guide
AI + people: The right mix to boost CX for public sector players in 2024
Read the blog post
Retailers: Balance AI with a human touch for CX success in 2024
Read the blog post
AI-human blend will be a top healthcare customer experience trend in 2024
Read the blog post
CX Trends: In 2024, it’s time to look at the bigger picture
Read the blog post
Reach for the CMS Star Ratings
5 ways to transform the healthcare experience
Read the strategy guide
4 signs your brand needs a partner to help level-up player experience
Raise your game by tapping into expert help
Read the article
Want to Win at Personalization? Let the Customer Lead
Read the blog post
Seen and heard at NRF: Retailers eye opportunities in 2023, even amid uncertainty
Read the blog post
All the customer experience trends you need to know for 2023
Read the blog post
Automation trends for 2023: Let customer intent be your guide
Read the blog post
AI, data and a new workforce are reshaping the industry. Are you ready to lead the charge?
