Client Stories

Operating costs slashed 30%-50%, productivity doubles for banking firm

Innovative quality assurance tools and efficient protocols improve the customer experience

Insurance firm pumps up sales 10% with AI-enhanced performance enablement

Property & casualty company feeds 3 killer KPIs into AI engine to capture more sales, time savings, and enhanced coaching

Offshore delivery model earns 95%+ quality scores

Knowledgebase upgrade, continual feedback and coaching elevate performance for a great customer journey at finance company

Insurance company optimizes back-office operations by 20%

A Canadian insurer eliminated waste in its back-office operations, resulting in happy customers — and happy employees

Fortune 100 firm adopts culture of compliance with customer support ramp-up

Training and coaching accelerate speed to proficiency while maintaining KPIs

People power AI for speedier insurance claims processing

Insurtech company saves $1M in labor costs, eliminates backlog of claims and invoices

Bank fulfills OCC regulatory directive in record time

TTEC helped a multinational bank complete an unexpected review of nearly 3M calls

Fintech disruptor raises the bar with a smarter customer experience

With agile proactive support, TTEC enabled a unicorn fintech company to maintain a high level of customer support through the pandemic, launch new fraud screening services to protect their customers, and much more

Powerful knowledge management system leads to improved AHT

TTEC helped a major financial services firm’s fraud and prepaid customer service teams deliver faster and better support with a cutting-edge knowledge management system

A smooth switch to a better contact center solution

In just a few weeks, we helped Neighborhood Credit Union execute a complex implementation process on time, on budget, and without major issues

A virtual assistant that enables uperior CX

We helped Edina Realty create Emma, a digital real estate assistant that provides voice interactions, activity reminders, appointment management, information access, and content delivery — all from mobile devices

A more powerful app for today’s customers

We partnered with AllRegs to redesign its flagship app, delivering enhanced functionality, updating the underlying technology, and greatly improving the user experience