Customer Care
Outsourcing
The facilities, people, processes, and technologies
to build value across every interaction.
Customer Care
Outsourcing
The facilities, people, processes, and technologies
to build value across every interaction.
Meet the right blend of humans and technology
In the experience economy, happy customers are the way to growth, profitability, and loyalty. Our customer care outsourcing solutions help you design, operate, and innovate your front office through the right blend of humans and technology. This enables great CX and EX while dramatically reducing customer effort and cost.
Digitally enabled
Today’s customer experience challenges are complex, multifaceted, and constantly evolving. This necessitates different technology to enable employees and deliver effortless CX. Our ecosystem of 50+ technology partners allows our clients to be agile and stay ahead of the industry curve.
50% NPS improvement with human + digital expertise
Insight driven
We automate our ability to listen to and analyze all interactions so we can gather key intelligence around customer sentiment. The insights are used to enhance existing QA processes and improve operational performance.
$4.3M client savings through proactive automation
Empowered employees
We empower our front-line staff to make recommendations on how to solve customer pain points and improve customer experience using their deep domain expertise and insights.
7% increase in production hours
5 myths about BPOs – busted!
5 myths about BPOs – busted!
More insights from TTEC
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Welcome to TTEC Malaysia
Meet customer demand with Asian language support and CX excellence
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Generation AI: Carla and Performance Enablement Platform
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Generation AI: Henry and RealSkill Training
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Operating costs slashed 30%-50%, productivity doubles for banking firm
Innovative quality assurance tools and efficient protocols improve the customer experience
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Manual fraud investigations plummet 66%, leading to $3.5 million in savings
Improving fraud filter accuracy reduces false positives for a better shopper and seller CX
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Fraud management, AI, discipline drive $91M savings for travel company
TTEC delivers 850% ROI via refined fraud filters and more expansive review/authentication of transactions
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Coveted QA and ultrathin error rates of just 0.03% earn GE Healthcare Center of Excellence status
TTEC’s revamped curriculum and cream-of-the-crop offshore talent achieve high quality scores across 16 LOBs
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Insurance firm pumps up sales 10% with AI-enhanced performance enablement
Property & casualty company feeds 3 killer KPIs into AI engine to capture more sales, time savings, and enhanced coaching
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5 BPO myths for startups - busted
Don’t let these misconceptions stop you from finding a great CX partner
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Winning the season: 4 ways to maintain stellar CX during volume spikes
Navigate cyclical surges easily with the right people and technology
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Contemporary site design, AI, and local talent lift CX, EX, and the future of a region
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