Understand your
customers on a
deeper level
From data to insight, and
insight to business value.
Understand your
customers on a
deeper level
From data to insight, and
insight to business value.
Optimize with insights
All companies collect data. The difference is how they use it to gain a competitive advantage. Our CX Performance solutions help you reach your results faster through tools that enable your employees and valuable insights that help you optimize your business.
Advanced Sales Analytics
Calculate customer lifetime value and identify customers likely to churn.
Learn moreSpeech and Predictive Analytics
Gain a deep understanding of your customers so you can predict future behavior.
Learn moreVoice of the Customer
Gain insight into customer expectations, preferences, and pain points to enable better business decision-making.
Learn more
Sophisticated Analytics and Pipeline Management Drives Leads Up 47%
A financial services company optimized its credit card enrollment pipeline with powerful analytics, experienced associates, and robust performance management.
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How TTEC CX and analytics strategies helped an insurer enroll new clients at lower acquisition costs
The insurance industry is highly competitive. Countless ads bombard consumers to sign up or switch providers. Cost-effective customer acquisition is a major challenge. That's where we come in.
READ THE CASE STUDY
B2B Sales Trends
Customers expect interactions to be frictionless, fast, and increasingly personalized – and there’s no time to waste when it comes to winning them over. Sales teams that can’t stay ahead of changing preferences and on the cutting edge of new technology will lose leads and customers to those that do.
B2B Sales Trends
More insights from TTEC
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Operating costs slashed 30%-50%, productivity doubles for banking firm
Innovative quality assurance tools and efficient protocols improve the customer experience
Read the case study -
Manual fraud investigations plummet 66%, leading to $3.5 million in savings
Improving fraud filter accuracy reduces false positives for a better shopper and seller CX
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Coveted QA and ultrathin error rates of just 0.03% earn GE Healthcare Center of Excellence status
TTEC’s revamped curriculum and cream-of-the-crop offshore talent achieve high quality scores across 16 LOBs
Read the case study -
Insurance firm pumps up sales 10% with AI-enhanced performance enablement
Property & casualty company feeds 3 killer KPIs into AI engine to capture more sales, time savings, and enhanced coaching
Read the case study -
AI-powered insights (and experts putting them to work) revolutionize quality
TTEC disrupts the market with innovative, next-gen digital approach
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Maximize VoC — with props to ‘Horton’ the elephant
Read the article -
CCMA report: Data analytics reinvents the contact center, starting with the front line
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Cut through the AI noise by focusing on the “who”
Improve CX and drive ROI with a roles-based strategy
Read the article -
Quality and Insights Datasheet
Download the datasheet -
Quality & Insights Assessment
Take the assessment -
3 ways to modernize your revenue operations
Read the blog post -
Wireless sales see 45% lift to the tune of $1.5B
The SMB market is one that our client was looking to get into. They sought our help to design, deliver, and manage a solution that would capitalize on their skills across a variety of channels.
Read the case study
