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The challenge TTEC partnered with a major airline to support its customer loyalty scheme. As we managed the program, we noticed high call volumes related to difficulties experienced by frequent fliers who had issues with their account PINs during...
AUTOMOTIVE The keys to great CX Rev up your brand's customer experience. CONTACT US Experiences for every car buyer's CX journey As customers become increasingly connected and demanding, we're here to help you meet new opportunities...
COMMUNICATIONS AND MEDIA Your customers expect great CX Are you ready to answer the call? CONTACT US Solutions that simplify omnichannel CX Communications, technology, and media businesses need to deliver seamless support regarding a complex, ever...
FINANCIAL SERVICES AND INSURANCE Customers are your best investment CX optimised at the point of conversation CONTACT US The world of buying, paying, and lending are evolving. Are you? Today's banking and insurance CX leaders face...
HIGH TECH The future of tech is with TTEC Cutting-edge CX connecting people and digital CONTACT US Stay innovative without sacrificing customer experience In the fast-changing technology industry, brands must be agile enough to adapt quickly...
RETAIL AND ECOMMERCE CX: It's always in style The tech and talent to exceed customer expectations CONTACT US Great CX and lower cost to serve is in the bag With changing consumer demands, it's more important than ever for retail CX leaders...
OUR SERVICES We help you design, build, operate, and optimize CX Higher CSAT at Lower TCO Increase customer satisfaction, grow revenue, and reduce costs all at the same time? Yes, it is possible. Forward-thinking companies view customer...
CUSTOMER EXPERIENCE STRATEGY Happy customers, happy outcomes Design your CX to eliminate pain points and reduce churn. REQUEST A DEMO What customers want, we deliver What do customers really want in today's digital world? They want brands to...
Work from home Remote contact centre associate solutions Our remote contact centre associate solution merges the quality and security of an on-site centre with the cost structure and flexibility of a work from home model. WATCH VIDEO ...
CONTACT CENTRE OPERATIONS Back-office Support A high-functioning back office is fundamental to great CX. We help you eliminate the stress so you can focus on what your brand does best. REQUEST A DEMO Improve contact centre efficiency Deliver...
ChatGPT unleashed AI to the masses. Though artificial intelligence and machine learning are not new, in the last few months generative AI like ChatGPT and others moved out of the IT lab and onto consumer devices to become available to anyone with...
When customers encounter a technical glitch or problem and have to reach out to customer support, they’re already frustrated. It’s not enough to just deliver quick resolutions to their problems with the right technical expertise; you...
LEVERAGING NEXT-GEN IVR TECHNOLOGY IN THE CALL CENTRE 6 Quick Tips to Prevent Customers From Saying “Agent” on Repeat In this guide, learn 6 quick tips to make your IVR software work for customers, not against them. Mainstream...
The challenge A major retailer that sells home fitness equipment struggled to keep up with surges in demand, particularly during the lead-up to the holiday season. The company had several captive contact centres in its home country and was...
TIPS & TAKEAWAYS Achieve smarter AI with better data annotation And learn why data annotation is a CX differentiator Artificial intelligence is only as powerful as the quality and quantity data informing it, so you’ve got to have...
TIPS & TAKEAWAYS Optimize customer experience with a tech support partner Explore 3 benefits of partnering with a CX expert Delivering fast, seamless tech support is a must. Nothing irritates customers more than technical difficulties,...
The challenge A luxury fashion, fragrance, beauty, and jewellery retailer struggled to retain associates after shifting from bricks-and-mortar contact centres to a work-from-home (WFH) model. Like many companies, the global brand transitioned to...
AI is revolutionising customer service across all industries, but few are feeling its impact as strongly as retail.Global spending on AI is expected to reach £120 billion this year, up 27% from 2022, and retail is helping lead the way....
Challenge A global mobile communications provider used customer centricity as a differentiator to steal market share from bigger competitors. It needed a customer service partner that was imbued with the same culture and had a demonstrable track...
The challenge The in-house support team at a company that makes video games and related accessories struggled to keep up with a sudden influx of customer interactions. The company sold gaming systems that included hand-held controllers, and many...