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TTEC AGILITY Customers last when you put them first GET STARTED Our recipe for "CXuccess" Find customers Make customers happy Keep customers coming back = 60% In program cost savings 36% Increase in productivity 90% Customer...
En cualquier etapa del negocio, la experiencia del cliente (CX) es el diferencial entre clientes abandonando y clientes amándotediv#page { display: none;}
AUTOMATION TRENDS REPORT Top 3 trends for elevating CX with automation in 2023 Harness the full potential of AI and other tools to deliver next-level experiences The power of AI and intelligent automation is undeniable – if brands...
STRATEGY GUIDE CX Trends 2024 4 megatrends shaping the future of customer and employee experiences Brands have always needed to keep evolving in the fast-changing customer experience (CX) landscape – but major changes in technological...
It’s the time of year when we typically identify 10 or so CX trends we believe will impact customer experience in the year ahead. For years, we’ve pinpointed tactical ways brands can stay on the cutting edge of customer experience and...
This Carbon Reduction Plan has been completed, with the assistance of Positive Planet, in accordance with PPN 06/21 and associated guidance and reporting standard for Carbon Reduction Plans. Emissions have been reported and recorded in accordance...
European Contact Centre & Customer Service Awards: Gold for the Most Effective Application of Technology Learn More >> European Contact Centre & Customer Service Awards: Gold for Most Effective Learning & Development Programme...
Our Athens, Greece, location supports 26 languages and won Best Multi-Lingual Contact Centre for 2021 from the European Contact Centre & Customer Service Awards (ECCCSA). Consider our Athens, Greece location because it’s a large...
Our Krakow, Poland location is an award-winning contact centre and home to a diverse multi-lingual workforce. Poland is an industrious country with a growing and diverse economy. It offers an educated, entrepreneurial-minded workforce and...
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As the new year approaches, financial services companies should be thinking about what they want to do differently and better in 2024 to improve their customer experience (CX).Making your customer journey as seamless as possible not only improves...
2024 is here and many retail brands are thinking about what they want to do differently to improve their customer experience (CX).Making your customer journey as seamless as possible not only improves customer satisfaction and loyalty but can also...
2024 is here and many automotive brands are thinking about ways to improve customer experience (CX) in 2024.There’s no shortage of competition in the automotive industry and, to truly stand out from other brands and win over customers, you...
Contact Centre Technology Every channel In sync All the time Omnichannel technology that delivers personal CX at scale. REQUEST A DEMO Omnichannel optimisation Your customers expect to seamlessly move from one channel to the next without having to...
DATA ANALYTICS Understand your customers on a deeper level From data to insight, and insight to business value. REQUEST A DEMO Optimise with insights All companies collect data. The difference is how they use it to gain a competitive advantage....
CONTACT CENTRE TECHNOLOGY Contact Centre as a Service The sky is the limit with our cloud technology that transforms CX. REQUEST A DEMO Agile, omnichannel, and scalable customer experiences Meet customer demands by supporting all channels and...
INTELLIGENT AUTOMATION Gain a competitive advantage through automation Eliminate friction and create value for your customers and employees. REQUEST A DEMO Drive costs down and boost productivity Competitive advantage requires a combination of...
Quick, expert help at the ready A company that develops learning solutions and comprehensive content libraries for top brands was expanding its product offerings rapidly but didn’t have enough in-house staff to keep up with demand. The...
The challenge A global manufacturer of video surveillance management systems couldn’t resolve tech support enquiries about its cloud-based software quickly. Most customer issues came in via phone and the in-house support team couldn’t...
If 2023 was a year of revelation, zeal, and anything-is-possible hopes for artificial intelligence’s potential, 2024 is shaping up as a year of action. Twelve months of toe-dipping and healthy scrutiny provided the launchpad to make...