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WHITE PAPER Insurance tailored to the 2024 consumer AI, data insight, and human intelligence ensure a future-proof experience In the dynamic landscape of Property & Casualty (P&C) insurance, carriers are embarking on a journey of...
TTEC has been honoured as an innovative thought leader in the customer experience (CX) industry, earning a Gold Stevie® Award for the work of our AI Centre of Excellence and our proprietary generative AI tool called Let Me Know.TTEC won the...
A retail chain that champions clarity and efficiency found these ingredients lacking when it came to correspondence with customers. The company wanted written communications to be more professional, personalised, and polished — missives that would...
CX OPTIMIZATION MANAGED SERVICES Knowledge Enablement Services AI puts information at your fingertips with speed, accuracy, and context REQUEST A DEMO Move from information overload to powerful knowledge It's not what you know, it's...
CX OPTIMIZATION MANAGED SERVICES Learning & Development Services Making learning fast, engaging, and effortless REQUEST A DEMO Innovate to prepare learners for success Without the right employee training, a customer experience can go downhill,...
CX OPTIMIZATION MANAGED SERVICES Conversational & Business Intelligence Speed up your ability to put insights to work REQUEST A DEMO Real-time insights and practical know-how Having a data-driven CX strategy is essential, but it’s easier...
CX OPTIMIZATION MANAGED SERVICES Workforce Optimization Services Extract maximum return from your most valuable asset REQUEST A DEMO Strike the right balance of tools, technology, and human intelligence Without an optimized contact center...
PROPERTY & CASUALTY INSURANCE Customers are your best investment CX optimised at the point of conversation CONTACT US The insurance landscape is evolving. Are you? As insurance leaders grapple with back-office inefficiencies,...
For over 40 years, through our customer experience BPO, technology, consulting, and analytics services, we deliver optimized customer care, tech support, sales, AI operations, and trust and safety solutions. We help companies continuously...
When it comes to standing out in the ultra-competitive retail landscape, personalisation is key. Delivering customer experiences (CX) that feel tailored to each shopper’s individual needs is how retailers can differentiate themselves from...
Astounding, when you think about how our perceptions are coloured. Most of us like to feel we are pretty well-informed, abreast of news and other developments unfolding beyond the sphere of our daily life and social circles. Worldly. My...
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INDUSTRIES WE SERVE Optimised CX by industry Your industry has its own set of challenges. Our industry specific CX solutions can help. Automotive The keys to great CX. Rev up your brand's customer experience Learn More Communications...
So much untapped opportunity to improve. That’s what TTEC and its client, a food delivery service, recognised at the start of this engagement. In short order, €8.8 million in annual savings was identified by implementing smarter...
Customers are some of the most valuable assets a company can have. Without them, brands (and the profit they produce) wouldn’t exist. So it’s no surprise that some companies might be hesitant to work with a customer experience (CX)...
The challenge When a major telecommunications firm that serves millions of customers merged three separate lines of business into one and launched several new products, it quickly became apparent that a new training curriculum was needed to...
The challenge When starting a new job, it’s common for new hires to face an initial learning curve. At a major telecommunications firm, however, new hires for a particular line of business’s contact centre had a history of barely...
Customer Experience Outsourcing Service to Sales Turn service conversations into sales opportunities by delivering relevant offers at the right moment. CONTACT US Exceptional service drives exceptional sales opportunities Service to sales provides...
The challengeAssociates at a major telecommunications company struggled to recognise sales opportunities and convert them during customer service calls. The brand, with enterprise and government clients across EMEA, was leaving money on the table...
Traditional quality assurance protocols failed to get the job done. Labour-intensive, weak sample sizes, outdated standards, and incomplete data ultimately produced scores that were suspect at best. At its worst, QA failed at its primary objective...