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CX OPTIMIZATION MANAGED SERVICES

Learning Services

Making learning fast, engaging, and effortless

Download datasheet

Download datasheet

CX OPTIMIZATION MANAGED SERVICES

Learning Services

Making learning fast, engaging, and effortless

Download datasheet

Download datasheet

Innovate to prepare learners for success

Without the right employee training, a customer experience can go downhill, fast. Save time, money, and frustration with personalized learning paths and AI-driven practice simulations to boost associate speed and proficiency.

Innovate to prepare learners for success

Without the right employee training, a customer experience can go downhill, fast. Save time, money, and frustration with personalized learning paths and AI-driven practice simulations to boost associate speed and proficiency.

Real-time coaching and feedback

An AI-powered engine provides asynchronous practice, consistent feedback, and personalized coaching.

270%Jump in quality score achievement

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Experiment in the sandbox

Replicas of client system interfaces create a safe and compliant training environment that enables hands-on practice.

58%reduction in attrition

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AI mimics real conversations

Learners practice call and chat handling with realistic AI-powered “customers.” Each interaction is scored, providing coaching notes on the learners' successes and areas of opportunity.

20%higher eNPS

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Ready to empower your employees to deliver amazing CX? Our award-winning learning solutions can help.