CXaaS

Customer Experience
as a Service

End-to-end customer experience as a service
platform combines strategy, analytics,
technology, and operations.

CXaaS

Customer Experience
as a Service

End-to-end customer experience as a service
platform combines strategy, analytics,
technology, and operations.

Welcome to a better way

Companies are doing their best to improve their customer experiences. They are working hard stitching together solutions, service providers, and technology platforms. But, without a holistic plan that brings all of the pieces together with a single focus, they will continue to see their well-intentioned, costly efforts fail. Our Customer Experience as a Service (CXaaS) platform offers a compelling alternative.

Forrester recipe for CX Success

AI fuels amazing digital experiences

Modern associate desktops are table stakes

Cloud-based CX technology creates agility and stability

What customers want is the same across brands. What makes them different is how they respond.

When customers interact with a brand, they have specific goals. Pay a bill. Exchange a product. Check a balance. We call those goals "intents" and when you understand the factors that drive intent, you unlock opportunities to customize responses and build deeper connections with your customers. Without a cohesive, integrated CX plan, it is nearly impossible to tap into these powerful insights.

Banking and Financial

Fraud report

Card inquiries

Billing and payment info

Healthcare

Benefits inquiries

Claims processing

Billing and payment info

Retail

Order inquiries

Returns

Product inquiries

Telecommunications

Billing inquiries

Outages

Service inquiries

Make life easier for your customers and your business

Learn how our turnkey approach includes all of the tools, talent, and technology you need to improve the customer experience today and into the future.

The current approach to customer experience management isn't working

No ownership of end-to-end CX and EX (OEM, professional services, strategy consulting, outsourcing)

Lack of 360-degree view of the customer

Lack of alignment with long-term strategy

Lack of alignment with operational goals

Employee experience is poor

Legacy solution scalability is limited

The enterprise must manage multiple service providers

The enterprise is responsible for risk

There is a new and better way

Unification of Technology, Talent and Services

From The Frankenstein model to Unification of Technology, Talent and Services

End-to-end management of CX and EX operations and continuous optimization for global talent, technology, consulting, and implementation services

Unification of Technology, Talent and Services

Best of Breed Solutions

From Tech Lock-in, Tech Debt to Best-of-Breed Solutions

Implement, integrate and manage fit for purpose, best of breed, evergreen technology solutions that solve problems and deliver business outcomes

Best of
Breed Solutions

Optimal Operating System

From Rip and Replace to Optimal Operating System

Meeting our clients where they are in maturity

Maximizes the value of previous investments
Modular approach ascertains where to start and how renovate, elevate, and transcend

Optimal Operating
System

Next-Gen Commercial Construct and Partnership

From Transactional relationship to Next-Gen Commercial Construct and Partnership Model

Common vision and ownership of success through risk- and gain-sharing model, outcome-based pricing, and joint governance

Next-Gen Commercial Construct and Partnership

Result: Transformation of the Customer and Employee Experience.

CXaaS Transformation Roadmap

So many stakeholders. So little time. Sales. Marketing. IT. Customer care. Finance. Transforming the customer experience requires support from across the entire enterprise. We've created a phased approach to transformation that will help you set priorities, get quick wins, and build a shared vision for the future.

1. Investigate

Quickly examine and understand the customer and employee journeys to inform and prioritize roadmap

2. Renovate

Implement several automation quick wins using RPA, RDA and WFI analysis to demonstrate progress

3. Elevate

Accelerate progress with channel expansion and optimization. Activate self-service and AI-enhanced employee upskilling

4. Transcend

Operate a fully managed CX/EX solution with an optimized technology stack, digital and human workforce, and performance-based pricing

Give us 100 days and let us accelerate your transformation! Join our 100 Days challenge to get a head-start on your competition—and learn how far Customer Experience as a Service (CXaaS) can take you.

Welcome to a better way

What customers want is the same across brands. What makes them different is how they respond.

Banking and Financial

Healthcare

Retail

Telecommunications

Make life easier for your customers and your business

The current approach to customer experience management isn't working

There is a new and better way

Unification of Technology, Talent and Services

Best of Breed Solutions

Optimal Operating System

Next-Gen Commercial Construct and Partnership

CXaaS Transformation Roadmap

1. Investigate

2. Renovate

3. Elevate

4. Transcend

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