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The challenge A long-established global computer accessory maker prided itself on developing the latest tech products and serving customers in emerging channels. Yet it needed to improve its tech support service levels globally by employing...
AI is a job killer with sights set squarely on the most vulnerable, hourly paid workers. This myth is hard to debunk. Many believe it with fierce conviction. Use artificial intelligence to search statistics supporting the job-killer myth, and...
AI in the contact centre is nothing new. For years, brands have used AI-powered tools to automate tasks and extract insights from large pools of data.But with the sudden popularity of ChatGPT and similar programs bringing AI to the masses,...
A new law passed in Spain may be viewed as a burden but the truth is: It’s an opportunity. The customer service legislation requires companies with more than 250 employees or at least €50 million turnover to have a customer service...
You can have both with CX Optimised Outsourced customer experience and technology solutions that delight your customers while lowering your costs. REQUEST A DEMO CX Optimised Outsourced customer experience and technology solutions that delight...
RETAIL CX Optimised Outsourced customer experience and technology solutions that delight your customers while lowering your costs. REQUEST A DEMO The need to raise your retail experience is never-ending. Are you optimised? In retail, you need to...
COMMUNICATIONS AND MEDIA CX Optimised Outsourced customer experience and technology solutions that delight your customers while lowering your costs. REQUEST A DEMO Your customers demand support everywhere, at anytime. How will you deliver on their...
TRAVEL AND HOSPITALITY CX Optimised Outsourced customer experience and technology solutions that delight your customers while lowering your costs. REQUEST A DEMO Wherever your customers travel, they expect the world. How will you deliver for them?...
AUTOMOTIVE CX Optimised Outsourced customer experience and technology solutions that delight your customers while lowering your costs. REQUEST A DEMO Consumers want cars that elevate their lives. Are you delivering their joy? In a competitive...
HIGH TECH CX Optimised Outsourced customer experience and technology solutions that delight your customers while lowering your costs. REQUEST A DEMO Even innovative, agile brands need support to delight their customers. How is your CX? In the fast...
CONTACT CENTRE OPERATIONS Customers want a lot. We deliver more The people, processes, and platforms to optimise your contact centre. REQUEST A DEMO We help you keep things running smoothly We help you manage your front-office and back-office...
Fraud has always been a concern when designing a customer experience strategy because a high quality customer journey relies on access to personal data such as home address, purchase history, and payment details. Fraud cannot be eliminated by...
STRATEGY GUIDE 3 banking fraud mitigation strategies Master the balancing act: Protection without friction to safeguard CX Digital fraud is the No. 1 cybersecurity concern among financial institutions and newly emerging threats call for...
What is your strategy for leveraging the recent advances in generative AI? Google has now released their Bard system and Microsoft has integrated ChatGPT by OpenAI into their Bing search engine. Companies and consumers are all experimenting with...
The challenge The objective for a major computer goods manufacturer could not be more clear: It was on the hunt for operational savings. The tricky part was identifying which cost reduction measures will not harm—but in fact, enhance&mdash...
FINANCIAL SERVICES AND INSURANCE CX Optimised Outsourced customer experience and technology solutions that delight your customers while lowering your costs. REQUEST A DEMO The world of buying, paying, and lending are evolving. Are you? Today's...
In the contact centre industry, it is commonly known that soft skills are critical to building trust and connection with consumers. One of the most important pillars of these skills is empathy. And for good reason. How better to serve...
TRAVEL AND HOSPITALITY CX is the destination Wherever your customers are, you are too. CONTACT US Keep calm and carry on Today's travelers are on the go….literally, and their demands are changing. Through “anywhere” and...
The economic crisis is putting extraordinary pressure on brands across the UK and Europe to handle unforeseen enquiries from panicked customers. How can companies prepare their CX organisations to manage it all? Hear from CX industry...
Workers increasingly want to feel energised and valued at their jobs, and in today’s tight labor market companies that don’t prioritise employee engagement are losing talent to brands that do.Young, growing companies have a lot on...