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For most companies and especially startups, 2023 was a year of uncertainty, fear, and doubt. Various headwinds converged early in the year as venture capital funding sank 38%, to a five-year low, and Silicon Valley Bank was shut down by regulators...
Tech Support Readiness Assessment to help you start optimising your tech support for better CX. Tech support is evolving into a channel where you can provide exceptional customer experience and grow revenue. Is your company ready to provide...
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AUTOMATION TRENDS REPORT Top 3 trends for elevating CX with automation in 2024 Harness the full potential of AI and other tools to deliver next-level experiences The power of AI and intelligent automation is undeniable, and technology is...
CX OPTIMISED Nearshoring and Offshoring Chat Optimise your outsourcing strategy and business performance with cost-effective alternatives to in-house and onshore support. REQUEST A DEMO Drive growth and stability with the right outsourcing...
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CONTACT CENTRE OPERATIONS Customer Care Outsourcing The facilities, people, processes, and technologies to build value across every interaction. REQUEST A DEMO Meet the right blend of humans and technology In the experience economy, happy...
Longevity in the retail industry is earnt by organisations that deliver top-notch customer interactions. One outdoor specialty retailer knew its contact centre platform couldn’t meet self-service expectations for product questions and credit...
The challenge When it comes to debt collection, the objective is to collect money owed by customers without negatively impacting the customer experience. As a long-time partner of a major telecommunications company, TTEC spearheaded innovative...
The challenge Adept handling of diverse and complex issues flowing into a contact centre takes more than mastering the knowledge of ever-changing rules and protocols. A successful customer interaction requires practice and our client’s...
STRATEGY GUIDE Convert hidden sales potential into revenue growth Service to sales enters a new AI era for maximum results Most of the reasons customers reach out to contact centers have sales opportunities attached but associates usually...
TRENDS REPORT B2B sales trends 4 strategies to ignite growth and boost revenue Customers expect interactions to be frictionless, fast, and increasingly personalised – and there’s no time to waste when it comes to winning them...
REVENUE GENERATION Rock star sales teams available for hire Find and engage customers across all channels to accelerate growth. REQUEST A DEMO Your perfect customer is out there. Let's find them together. Looking for a sales team who don't...
Humanising AI was a dominant theme at last month’s Mobile World Congress in Barcelona, where an estimated 93,000 attendees soaked up insights from brilliant leaders like DeepMind Founder and Google’s head of AI Demis Hassabis, along...
The challenge Cue the barking dog, road construction, ambient [undiscernible] chatter, and police sirens. That’s not sound direction for the latest action film. It’s the cacophony of characters sabotaging the experience when customers...
Back-office inefficiencies, lack of systems integration, wonky workflows, and poor communications are among the culprits making a hard job even harder. Insurance companies across Europe face a formidable challenge: Upgrade systems without...
It’s increasingly undeniable that brands must be purpose-driven if they’re going to thrive in this competitive landscape. It’s no longer enough just to sell great products or services - customers want to support brands they trust...
Contact Us Founded in 1982, our 65,000+ employees operate on six continents across the globe. Europe, Middle East, and Africa EMEA Locations Belgium Brussels Hooikaai 55 Quai au Foin 1000 Brussels Belgium Contact Us> Bulgaria...
South Africa offers an excellent nearshore and offshore environment. With a world-class infrastructure and diverse economy, South Africa offers many advantages for business. The country has a well-established BPO industry that consistently...
About Us Delivering Customer Experience (CX) optimized at the point of conversation. LET'S TALK For over 40 years, through our customer experience BPO, technology, consulting, and analytics services, we deliver optimized customer care, tech...